Ajay Kumar Kambhampati
Software Engineer
Banglore
Summary
- Over 3.10 years of experience in Production Support Product Implementation, Maintenance and Support.
- Working experience in rotational shifts and L1 and L2 Production support.
- Experience in monitoring and ticketing tools like Grafana, Superset, AppDynamics and Servicenow.
- Good understanding in ITIL and ITSM operational processes like Incident Management, Change Management, Problem Management, Release Management and Service Improvements.
- Experience in writing scripts on automation, database queries, generating performance reports.
- Experience in SQL, Unix/Linux commands.
- Excellent ability in interacting with customers and coordinating with other technical teams.
- Possess a good understanding about SDLC.
- Monthly Incident Trend Analysis to identify key areas of improvement and capacity planning.
- Worked on production support projects, attending production calls, troubleshooting the P1/P2/P3 tickets in our queue.
- Preparing a detailed RCA report about the reported incident.
- Problem-solving issues that arise in day to day running and providing timely responses and solutions as required.
Overview
4
4
years of professional experience
Work History
Senior Engineer
Sugarbox Networks Pvt. Ltd
Bangalore
04.2022 - Current
- Strong Working Experience on Cloud Computing, CDN, Cloud technology and Applications, Online deployment and Installation for CSC, CR, CMRL, HMRL, Avionics (Air Asia).
- Coordinated with Level 1 technical specialists to take over tickets outside their level of support. Provided in-depth technical support to clients at a L2 level, solving 99.2% of issues without transferring to L3.
- Install, configure, update and troubleshoot services for Clients remotely with SSH access. Working completely on Linux OS.
- Helped creating SOP's and Provided Technical Training to Freshers.
Production Support Engineer,
Centurion Software Solutions
Bangalore
11.2019 - 03.2022
- Escalated help desk tickets to Level 2 support when outside the scope of L1 technician support.
- Worked on LMI Remote access, CDAX, JIRA and many technical tools Onboarded and trained all incoming junior tech support specialists.
- Maintained Software & Hardware performance, network connectivity, and software updates, Installation and Configuration for OS like Ubuntu, Windows, MAC for clients
Education
SSC -
SSS Model School
Penuganchiprolu 04.2001 -
Diploma -
B.V.Krishna Polytechnic College
Kodad 04.2001 -
Bachelor of Technology -
Mandava Institute of Engineering And Technology
Jaggayyapet 04.2001 -
Skills
Linux Computing RHEL, Ubuntu Windows Servers, Networking Network Configuration LAN MAN WAN Onsite & Remote Technical Support Strong Hand's on Experience in Kibana, ELK and other Ticketing and Monitoring tools Up-to-Date Knowledge of Computer Operating Systems (Ubuntu, Windows, MAC) Strong Communication & Interpersonal Skills
Timeline
Senior Engineer
Sugarbox Networks Pvt. Ltd
04.2022 - Current
Production Support Engineer,
Centurion Software Solutions
11.2019 - 03.2022
SSC -
SSS Model School
04.2001 -
Diploma -
B.V.Krishna Polytechnic College
04.2001 -
Bachelor of Technology -
Mandava Institute of Engineering And Technology
04.2001 -
Similar Profiles
Subhransu PaniSubhransu Pani
Product Manager at Sugarbox Networks Pvt LtdProduct Manager at Sugarbox Networks Pvt Ltd
Durgesh UbareDurgesh Ubare
Associate Director - Content and Marketing at Sugarbox Networks (Margo Networks Pvt Ltd)Associate Director - Content and Marketing at Sugarbox Networks (Margo Networks Pvt Ltd)
Varun SinghVarun Singh
Customer Success Associate at Margo Networks Pvt. Ltd (SugarBox)Customer Success Associate at Margo Networks Pvt. Ltd (SugarBox)
Divya Y SDivya Y S
Senior Software Development Engineer in Test (SDET at In Time Tec Vision Soft Pvt LtdSenior Software Development Engineer in Test (SDET at In Time Tec Vision Soft Pvt Ltd
Sabah SaleemSabah Saleem
Leader, Customer Delivery (Professional Services) at CiscoLeader, Customer Delivery (Professional Services) at Cisco