Ajay Kumar Kashyap
Shora Kothi, New Delhi
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
17
17
years of professional experience
Work History
Customer care executive
Ajs Software Technologies Pvt Ltd
03.2018 - Current
- Principal Responsibilities :
- Complete the all email with Quality&Quantity Be Punctual with all the Responsibilities
- Prepare weekly payment files
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Sales Associate
Homeshop18
01.2013 - 08.2016
- Principal Responsibilities :
- Solved customer challenges by offering relevant products and services.
- Complete the all calls with Quality&Quantity with sales Be Punctual with all the Responsibilities.
Sr. Associate Principal
WNS
03.2012 - 12.2012
- Responsibilities :
- Complete the all calls with Quality&Quantity with sales Be Punctual with all the Responsibilities
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Associate
Interglobe Technologies
05.2011 - 03.2012
- Principal Responsibilities :
- Complete the all calls with Quality & Quantity Both Be Punctual with all the Responsibilities
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
Associate
Wipro BPO
10.2007 - 11.2008
- Independently handle members and providing technical support
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
Associate
Tata Indicom BPO
05.2006 - 10.2007
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Greeted customers and offered assistance for increased customer satisfaction
- Complete the all calls with Quality & Quantity Both Be Punctual with all the Responsibilities.
Education
Bachelor of Commerce - Commerce
Graduation Delhi University
New Delhi2004
Skills
- Special Promotions
- Information Updates
- Escalation Management
- Customer Management Procedures Knowledge
- Data Entry
- Customer Service
- Customer Response
- Payment Processing
- Call Center Operations
- Quality Assurance
- Call Control
- Excellent Problem-Solving Abilities
Timeline
Customer care executive
Ajs Software Technologies Pvt Ltd
03.2018 - Current
Sales Associate
Homeshop18
01.2013 - 08.2016
Sr. Associate Principal
WNS
03.2012 - 12.2012
Associate
Interglobe Technologies
05.2011 - 03.2012
Associate
Wipro BPO
10.2007 - 11.2008
Associate
Tata Indicom BPO
05.2006 - 10.2007
Bachelor of Commerce - Commerce
Graduation Delhi University
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