Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Shopping, travelling and walking
Timeline
Generic
AJAYKUMAR NAKKIDAPU

AJAYKUMAR NAKKIDAPU

IT SUPPORT/NETWORK ENGINEER

Summary

Competent IT SUPPORT well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to technical detail. Ready to serve as first line of defense against network downtimes and business operations disruptions. Network Technician experienced in LAN/WAN design, installation and management in large environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
3
3
Languages

Work History

CCTV and Network Technician

INTERACTIVE DATA SYSTEMS LIMITED
06.2023 - Current
  • Contributed to team success by collaborating with colleagues on complex projects, sharing expertise, and providing guidance when needed.
  • Improved network efficiency by troubleshooting and resolving connectivity issues.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Worked with outside vendors for fiber installations and service.
  • Supported project planning team to promptly address hardware and software problems and network emergencies.
  • Increased client satisfaction by providing timely technical support and assistance.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Configured and maintained network backup and recovery procedures.

IT SUPPORT

MINISTRY OF INTERIOR
9 2013 - 9 2021
  • Computer Assembling, Configuring Software's, Desktop Support, Diagnosis and Troubleshooting, Hardware Configuration
  • Streamlined IT support processes with effective ticket management and prioritization.
  • Partnered with IT support to troubleshoot and address platform issues.
  • Streamlined IT support processes for increased efficiency and reduced downtime.
  • Developed comprehensive IT support documentation to facilitate faster issue resolution.
  • Boosted company productivity by providing timely IT support and training to employees.
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Provided IT support by setting up and maintaining computers and other necessary technology.
  • Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.

Social Media Advisor

24/7 MNC
07.2011 - 05.2012
  • Constant Communication with customers around USA, Understand and solve their technical queries, In-charge of explaining their monthly billing
  • Tracked and analyzed performance metrics to optimize content strategy for maximum reach and engagement.
  • Monitored online conversations, responding promptly to customer inquiries and resolving issues in a professional manner.
  • Maintained an up-to-date content calendar, ensuring a steady stream of fresh material for audience consumption.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.

Hardware Engineer

Q-TECH SOLUTIONS
06.2010 - 06.2011
  • Performed hardware and software installations and provided high-level customer care, training and technical support
  • Assembled and installed a wide array of computer systems, workstations and peripheral hardware.

Education

BSC COMPUTERS -

CMJ UNIVERSITY
08.2010 - 05.2012

PACKET TRACER - undefined

CISCO NETWORKING ACADEMY
11.2018 - 05.2018

ENDPOINT MANAGEMENT AND SECURITY - undefined

MANAGE ENGINE
07.2021 - 05.2021

NETWORKS IP ADDRESSING V4,6 - undefined

TRAINING DIRECTORATE
05.2019 - 05.2019

Skills

    COMMUNICATION

    ADAPTABILITY

    CUSTOMER SERVICE

    Microsoft Office

    Installing softwares and configuration

    Training

    Hardware Installation

    CCTV installation

    Hardware diagnostics

    Self Motivation

    Preventive Maintenance

    IP Camera Installation

    Technical Troubleshooting

    Teamwork and Collaboration

    Network configuration

    Decision-Making

    Problem-Solving

    Software configuration

    Network Engineering

    CCTV maintenance

    Network Troubleshooting

    Power over Ethernet

    Troubleshooting

    Written and verbal communication

    Problem-solving abilities

    Hardware diagnostics

    Adaptability and Flexibility

    Excellent Communication

    Helpdesk administration

    Software Updates

    Fiber Optic Splicing

    Adaptability

    Wireless Networking

    Customer Service

    Written Communication

    camera positioning

    Switches and routers

    Networking Hardware Installation

    MS Office

    Friendly, Positive Attitude

    Accomplishments

    • EMPLOYEE OF THE YEAR - 2018
    • EMPLOYEE OF THE YEAR - 2019
    • EMPLOYEE OF THE YEAR - 2020

    Personal Information

    Gender: Male

    Shopping, travelling and walking

    Regular shopping is important as it allows individuals to replenish necessary items such as groceries, household supplies, and personal care products.Travelling is an amazing way to learn a lot of things in life. A lot of people around the world travel every year to many places and to explore all about the country or state. Moreover, it is important to travel to humans. Some travel to learn more while some travel to take a break from their life.Doctors usually suggest all their patients to take a morning walk every day. The early morning sun keeps a person healthy. The chirping of birds and the slow breeze give us immense pleasure and keep our minds fresh. A morning walk is the most effective exercise to keep ourselves fit and healthy.

    Timeline

    CCTV and Network Technician

    INTERACTIVE DATA SYSTEMS LIMITED
    06.2023 - Current

    ENDPOINT MANAGEMENT AND SECURITY - undefined

    MANAGE ENGINE
    07.2021 - 05.2021

    NETWORKS IP ADDRESSING V4,6 - undefined

    TRAINING DIRECTORATE
    05.2019 - 05.2019

    PACKET TRACER - undefined

    CISCO NETWORKING ACADEMY
    11.2018 - 05.2018

    Social Media Advisor

    24/7 MNC
    07.2011 - 05.2012

    BSC COMPUTERS -

    CMJ UNIVERSITY
    08.2010 - 05.2012

    Hardware Engineer

    Q-TECH SOLUTIONS
    06.2010 - 06.2011

    IT SUPPORT

    MINISTRY OF INTERIOR
    9 2013 - 9 2021
    AJAYKUMAR NAKKIDAPUIT SUPPORT/NETWORK ENGINEER