Ajay Kumar Rana

• Working as a Relationship Manager at HDFC Bank from August 28, 2022, to the present.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing a high level of expertise.
• Maintained knowledge of working capital products and distribution to provide optimal service support.
• Acquisition of new customers through the branch, reference model.
• Handling a portfolio of 70 customers amounting to Rs 200 crores.

• Worked as a relationship manager at AU Small Finance Bank from April 26, 2021, to August 28, 2022.
• Regular interaction with customers and credit for the approval of cases.
• Updating the CRM and converting leads generated through the branch.
• * Documentation Pre- and Post-Disbursement.

Worked as a Junior Officer in the Working Capital Department at HDB Financial services from November 28, 2019, to April 23, 2021.

Preparing CAM and analyzing financial statements.