AJAY KUMAR SUMAN
KHAPRAIL, SILIGURI, DARJEELING
Summary
. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
P&O Cruises UK
11.2025 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Guided guests in menu selections and dietary requirements to enhance dining experience.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Monitored guest satisfaction throughout meals, addressing needs proactively.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Ensured guest comfort by timely refilling drinks and providing condiments and other items.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Assistant Waiter
P&O Cruises
11.2022 - 11.2025
- Assisted waiters with order-taking for larger tables, accurately noting requests and inputting into system for timely chef and bar preparations.
- Cleared dishes, glassware, and cutlery from tables efficiently, contributing to a smooth dining turnover.
- Communicated daily specials and menu offerings to guests, enhancing their dining experience and aiding in decision-making.
- Cleared dishes, glassware, and cutlery from tables efficiently, contributing to a smooth dining turnover.
- Reset tables promptly after clearing to ensure a welcoming environment for incoming guests.
- Assessed tables after use to determine condiments required, salt refills and set cutlery.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Performed deep cleaning of public spaces to uphold high sanitation standards and enhance guest experience.
- Stayed up to date on menu changes.
ExperienceGuest Service Supervisor
Oberoi Hotels & Resorts
Hyderabad
05.2021 - 10.2022
- Achieved financial goals through rigorous restaurant budgeting and forecasting
- Supported upper management with inventory reporting, budget governance, and payroll management to ensure operational efficiency
- Gathered customer feedback to identify insights for implementing process improvements
- Ensured exceptional health and safety standards by closely monitoring restaurant operations
- Coordinated special events and functions, including receptions, parties, and corporate lunches, enhancing customer experience
Guest Service Associate
Oberoi Hotels & Resorts
Hyderabad
01.2018 - 04.2021
- Greeted guests upon arrival to establish a welcoming atmosphere, contributing to overall guest satisfaction.
- Guided customers in menu selection by sharing knowledge of specials and personal recommendations, enhancing guest experience and fostering rapport.
- Processed cash and card payments efficiently, reducing customer wait times and facilitating quicker table turnarounds.
Education
Bachelor Hotel - Management
IIAS School of Management Siliguri
04-2018
10+2
ARMY PUBLIC SCHOOL SUKNA
04-2015
Skills
- Order taking
- Customer service
- Fine dining
- Menu knowledge
- Menu presentation
- Payment processing
- Micros POS
- Table clearing
- Health standards
- Customer safety
- Service customization
Certification
CDT Certified Departmental Trainer
Catering (Level-2)&COVID-Food Safety Supervisor FSSAI
Languages
Interests
Hobbies
, Esports
Travelling
Playing Football
Timeline
Waiter
P&O Cruises UK
11.2025 - Current
Assistant Waiter
P&O Cruises
11.2022 - 11.2025
ExperienceGuest Service Supervisor
Oberoi Hotels & Resorts
05.2021 - 10.2022
Guest Service Associate
Oberoi Hotels & Resorts
01.2018 - 04.2021
Bachelor Hotel - Management
IIAS School of Management Siliguri
10+2
ARMY PUBLIC SCHOOL SUKNA