AJAY KUMAR TIWARI

Leading Apparel – Role & Responsibilities

1. Team Leadership

Supervise and guide sales associates in the apparel section.
Assign daily tasks and monitor staff performance.
Train employees on product knowledge, folding standards, and customer service.

2. Sales Management

Achieve sales targets for the apparel department

.
Promote new arrivals, seasonal collections, and offers.
Encourage staff to upsell and cross-sell clothing items.

3. Visual Merchandising

Ensure proper display of garments, mannequins, and racks

.
Maintain attractive store presentation according to brand guidelines.
Arrange clothes by size, style, and category.

4. Stock & Inventory Control

Monitor stock levels, sizes, and styles.
Coordinate with the stock team for replenishment.
Check for damaged or missing items.

5. Customer Service

Assist customers in selecting clothes and sizes.
Handle customer complaints and returns.
Ensure a pleasant shopping experience.

6. Store Operations

Maintain cleanliness and organization in the apparel section.
Ensure trial rooms and displays are properly managed.
Follow store policies and operational procedures.

7. Loss Prevention

Prevent shoplifting and product damage.
Monitor staff and customer activities in the department.
Report suspicious activities to the store manager or security team.

• Observe CCTV cameras and security systems.
• Monitor customer and employee activities for suspicious behavior.
• Identify potential theft or fraud.

• Patrol store or facility floors regularly.
• Detect and stop shoplifting or internal theft.
• Coordinate with security staff when incidents occur.

• Investigate theft, fraud, or suspicious activities.
• Collect evidence (CCTV footage, reports, witness statements).
• Prepare incident reports for management.

• Ensure company security policies are followed.
• Check emergency exits, alarms, and safety equipment.
• Report safety hazards or security risks.

• Educate staff about theft prevention and security procedures.
• Monitor employees for internal fraud or policy violations.

• Assist in stock audits and inventory checks.
• Identify shortages, damages, or irregularities in stock.

Department Manager – Role & Responsibilities (FMCG Retail)

1. Sales Management

Achieve daily, weekly, and monthly sales targets for the department.
Monitor product performance and promote high-selling items.
Plan promotions and displays to increase sales.

2. Stock & Inventory Control

Ensure proper stock availability of FMCG products.
Monitor stock levels and place orders when needed.
Prevent stock shortages, damages, and expiry of products.
Conduct regular inventory checks and stock audits

3. Team Management

Supervise and guide sales associates or store staff

.
Assign daily tasks and monitor performance.
Train employees on product knowledge and customer service.

4. Visual Merchandising

Maintain proper product display and shelf arrangement

.
Ensure shelves are clean, organized, and fully stocked.
Implement promotional displays and offers.

5. Customer Service

Assist customers with product information and queries.
Handle customer complaints and ensure satisfaction.
Maintain a positive shopping experience.

6. Loss Prevention

Reduce theft, damage, and wastage

of products.
Monitor expiry dates and product handling.
Follow store security and safety procedures.

7. Reporting & Coordination

Prepare daily sales and stock reports.
Coordinate with store manager and suppliers.
Track department performance and suggest improvements.