Ajay Kumar V
Bangalore
Summary
Results-driven and customer-focused professional with 5.4 years of experience in the home loans lending industry. Proven expertise in processing, underwriting, and managing loan applications for residential mortgages. Strong knowledge of loan products, credit risk assessment, compliance regulations, and market trends. Skilled in building and maintaining client relationships, collaborating with real estate agents, brokers, and financial institutions to ensure smooth loan closures. Adept at analyzing financial documents, determining borrower eligibility, and providing tailored solutions for first-time homebuyers, refinances, and real estate investors. Known for excellent communication, attention to detail, and a commitment to delivering superior customer service.
Overview
5
5
years of professional experience
Work History
Senior Relationship Manager
Home First Finance Company
Bangalore
09.2019 - Current
- Created sales and marketing strategies to increase customer base and enhance sales.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans for borrower.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Recommended loan approvals and denials based on customer loan application reviews.
- Investigated and evaluated customers for creditworthiness and
potential risk factors. - Organized and finalized loan applications for underwriter review.
- Proactively identified solutions for customers experiencing credit issues.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Developed effective professional relationships with customers, which helped improve overall payment processes.
- Advised customers of necessary actions and strategies for debt repayment.
- Boosted client satisfaction by monitoring and continuously improving service delivery.
- Achieved performance goals on consistent basis.
Education
MBA - Finance And Marketing
Community Institute of Management Studies
Bangalore08-2019
Skills
- MS Office
- Credit Underwriting
- Risk assessments
- Debt management
- Sales and results-focused
- Client relationship management
- Good Communication &listener
- Business development
- Sales and marketing strategy
- Salesforce CRM
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Traits
Honest, patience, an optimist with good teamwork and learning
better methods by practices.
Timeline
Senior Relationship Manager
Home First Finance Company
09.2019 - Current
MBA - Finance And Marketing
Community Institute of Management Studies
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