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Ajay Kumar V V
Sr.Manager - IT Projects
Bengaluru
Summary
A well organized and dependable individual, who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet any given goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
4
4
Certifications
6
6
Languages
Work History
Sr. Manager - IT Projects
Cognizant Technology Services
Bengaluru
09.2021 - Current
- Oversee multiple tools teams of 15+ IT professionals to successfully manage and deliver both Projects and BAU tasks.
- Successfully delivered projects ranging from $7800 to $55000 per project task requiring 2 to 10 weeks of work effort.
- Deliver all aspects of projects, including resource allocation, capacity planning, project documentation, client engagement and driving them to closure.
- Enhance project-wide efficiencies by creating multiple reports/dashboards in ServiceNow to monitor progress of both Intake and BAU tasks.
- Address and resolve all obstacles, roadblocks if any and project risks while making sure resources are secured to deliver efficiently.
- Proved successful working within tight deadlines and on fast-paced environment.
Manager - IT Tools ServiceNow
Cognizant Technology Services
Bengaluru
07.2017 - 08.2021
- Oversee ServiceNow team of 10+ IT professionals to successfully manage and deliver both ServiceNow Projects and BAU tasks.
- Deliver all aspects of ServiceNow projects, including resource allocation, capacity planning, project documentation, client engagement and driving them to closure.
- Enhance project-wide efficiencies by creating multiple reports/dashboards in ServiceNow to monitor progress of both Intake and BAU tasks.
- Address and resolve all obstacles, roadblocks if any and ServiceNow project risks while making sure resources are secured to deliver and support efficiently.
- Maintained professional, organized, and safe environment for team members.
ITSM Lead
Cognizant Technology Services
Bengaluru
08.2015 - 06.2017
- Work as a Lead for IT Tools Remedy and CMDB Team.
- Work closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Assigning incidents to team members and helping them in escalations.
- Develop strong communication and organizational skills through working on all ITSM Tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Make sure all support tickets/requests are completed within SLA.
- Have daily and weekly connects with team and client through reports.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
Remedy Consultant
Cognizant Technology Services
Bengaluru
03.2013 - 07.2015
- Develop strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Exercise leadership capabilities by successfully motivating and inspiring others.
- Develop strong communication and organizational skills through working on group tasks.
- Proven ability to learn quickly and adapt to new situations.
- Manage time efficiently in order to complete all tasks within deadlines.
- Assist team with day-to-day operations, working efficiently and productively with all team members.
Associate Consultant
HCL Comnet Systems & Services LTD.
Bengaluru
01.2012 - 12.2013
- Evaluate diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compile research data and give professional presentations highlight finds and recommended optimizations.
- Help team members to optimize efficiency of current systems by conducting training sessions.
- Review internal systems and organize training plans to address areas in need of improvement.
- Create and develop detailed work plans to meet business priorities and deadlines.
Enterprise Sys Spt Analyst 3
Unisys India Pvt LTD.
Bengaluru
01.2008 - 01.2013
- Work well in team setting, providing support and guidance.
- Manage time efficiently in order to complete all tasks within deadlines.
- Apply effective time management techniques to meet tight deadlines.
- Participate in team projects, demonstrating ability to work collaboratively and effectively.
- Ability to learn quickly and adapt to new situations.
- Provide professional services and support in dynamic work environment.
- Excellent communication skills, both verbal and written.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement
- Resolved problems, improved operations and provided exceptional service
- Assist with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
Technical Support Consultant
AOL Online India Pvt Ltd.
Bengaluru
07.2003 - 01.2008
- Assist customers in identifying issues and explain solutions to restore service and functionality.
- Translate complex technical issues into digestible language for non-technical users.
- Use ticketing systems to manage and process support actions and requests.
- Manage high levels of call flow and respond to their technical support needs.
- Assist with updating technical support best practices for use by team.
- Research product and issue resolution tactics to address customer concerns.
- Document support interactions for future reference.
- Configure and test new software.
- Update periodical (Quarterly, Monthly and Weekly) reports about Teams Performance.
- Train and Mentor Team of new bees assigned to me.
- Take part in various team meetings and drive discussions on day to day calls.
- Installed, configured and maintained computer systems and network connections
- Helped streamline repair processes and update procedures for support action consistency
- Responded to customer inquiries and provided technical assistance over phone and in person
- Tested new software and hardware prior to deployment
Education
Bachelor of Commerce - Advanced Financial Accounting & Management Account
St. Joseph's Evening College
Bengaluru 06.2000 - 2003.05
Skills
Excellent managerial techniques
Certification
MS Office Tools, C C++ and Software Testing
Interests
Playing Soccer, Badminton and Cricket
Timeline
Sr. Manager - IT Projects
Cognizant Technology Services
09.2021 - Current
Manager - IT Tools ServiceNow
Cognizant Technology Services
07.2017 - 08.2021
ITSM Lead
Cognizant Technology Services
08.2015 - 06.2017
Remedy Consultant
Cognizant Technology Services
03.2013 - 07.2015
Associate Consultant
HCL Comnet Systems & Services LTD.
01.2012 - 12.2013
Enterprise Sys Spt Analyst 3
Unisys India Pvt LTD.
01.2008 - 01.2013
Technical Support Consultant
AOL Online India Pvt Ltd.
07.2003 - 01.2008
Bachelor of Commerce - Advanced Financial Accounting & Management Account
St. Joseph's Evening College
06.2000 - 2003.05
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