Ajay Kumar Reddy Palli
Hyderabad
Summary
Dynamic Customer Support Executive with I Labs Software Solutions, adept at enhancing customer satisfaction through innovative process improvements and effective issue resolution. Skilled in data analysis and communication, I successfully resolved complaints and implemented strategies that elevated service quality, driving a notable increase in customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Executive
I labs software solutions
Panjagutta,Hyderabad
06.2022 - 01.2025
- Contributed ideas for process improvements within the team.
- Developed strategies to improve customer service experience.
- Resolved customer issues in a timely manner.
- Generated reports to track customer satisfaction levels.
- Resolved customer complaints professionally and efficiently.
Education
B.Tech in Mechanical Engineering - With 72%
Sasi Institute of Technology And Engineering
Tadepalligudem, Andhra Pradesh01-2020
Diploma in Mechanical Engineering - With 70%
Sasi Institute of Technology And Engineering
Tadepalligudem, Andhra Pradesh01-2017
State Board of Secondary School - CGPA - 6.0
St.Jones E.M School
Tadepalligudem, Andhra Pradesh01-2014
Skills
- Customer service
- Issue resolution
- Data analysis
- Sales improvement
- Complaint handling
- Process improvement
- Customer relationship management
- Communication skills
Languages
Telugu
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Accomplishments
- Best Customer Service Representative – awarded for consistent, positive feedback
- Recognized for empathy and active listening skills in customer feedback
- Maintained a 95%+ customer satisfaction (CSAT) score
Certification
- Completed Customer Support Excellence Training
- Attended a workshop on Handling Difficult Customers Professionally
Personal Info
Father's Name - P. Venkata Reddy
Mother's Name - P. Venkata Padmavathi
DOB - 17-01-1999
ADDRESS - D-No 10-1-24, Boddu Ramaswamy Complex, Bhimavaram Road, Tallamudunurupadu
Tadepalligudem, 2, pincode 534102, West Godavari District, Andhra Pradesh
Affiliations
- Participated in cricket tournaments
- Participated in district level kabaddi tournament
Timeline
Customer Support Executive
I labs software solutions
06.2022 - 01.2025
B.Tech in Mechanical Engineering - With 72%
Sasi Institute of Technology And Engineering
Diploma in Mechanical Engineering - With 70%
Sasi Institute of Technology And Engineering
State Board of Secondary School - CGPA - 6.0
St.Jones E.M School
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