Ajay Lama Baretto

Responsibilities

• Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10%.
• Placed and canceled an average of 200+ orders from customers, distributors, and agents a week in a timely manner.
• Maintained a customer account information database (incl. canceling and updating customer accounts.)
• Prepared monthly reports on customer satisfaction.
• Business growth for the partners

Key achievements:

• Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue.
• Maintained customer retention rate 40% above the company average.