Ajay Raj B

Knowledgeable and dedicated Operations professional with extensive experience in e-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Collaborated with team members in the development of Amazon Go project.
• Resolved product issues through consumer testing.
• Performed root cause analysis on defects in process and developed and implemented corrective actions to improve efficiency by 95%.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

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Hereby, I declare the above information furnished by me is true to the best of my knowledge and belif.