Acting
Hi, I’m
Ajay S Dharan
Certified Scrum Master - Assistant Manager -Investment Banking (KYC)
Bangalore
Summary
A result oriented Certified Scrum Master with committed professional experience in KYC with a good project handling, team-building and a detail-oriented multi- tasker having and understanding of the global financial system and banking as well as the regulatory environment
Overview
8
years of professional experience
5
years of post-secondary education
6
Certificates
2
Languages
Work History
BNP Paribas India Pvt Ltd, Banglore
Assistant Manager
2022.12 - Current (1 year & 9 months)
Job overview
- Managed the end-to-end recertification process for Know Your Customer (KYC) compliance in accordance with US regulatory requirements.
- Coordinated with cross-functional teams, including compliance, operations, and customer service, to ensure timely and accurate recertification of customer data.
- Conducted periodic training sessions for team members on the latest KYC policies and procedures, contributing to enhanced team efficiency and expertise.
- Led quality assurance initiatives to maintain compliance with company standards and regulatory guidelines.
- Conducted thorough reviews of customer profiles to identify any discrepancies or red flags, mitigating potential risks and ensuring compliance with KYC regulations.
- Collaborated with compliance officers to investigate and resolve escalated KYC-related issues and queries.
- Prepare and generate comprehensive reports for management, clients, and stakeholders, presenting key findings and insights to support decision-making processes.
- Conduct regular team calls and meetings, facilitating effective communication, and ensuring all team members are aligned with project objectives, timelines, and deliverables.
- Assign tasks and responsibilities to team members based on their expertise and workload capacity, optimizing resource allocation and maximizing productivity.
- Monitor and track the progress of assigned tasks, providing timely feedback and support to team members to overcome challenges and meet project milestones.
HSBC, Bangalore
Assistant Manager (Client Outreach Manager)
2021.10 - 2022.12 (1 year & 2 months)
Job overview
- Maintain continuous contact with the client for KYC requirements based on the Risk based approach
- Take complete ownership of profiles/tasks that have been assigned until stage of completion
- Client Identification & Verification
- Strong collaboration with KYC team, leveraging on co-location strategy Focus on improving engagement with partner teams like FCC, CSU, QC,Policy, onshore CM's
- Take complete ownership of projects that have been assigned until stage of completion
- Developing and presenting reports on project progress.
- Review and monitor client accounts for potential matches to adverse media alerts, designated sanctions targets, and prohibited persons lists
- Working on complex problems/projects where analysis of situations or data requires in-depth evaluation of multiple factors
- Gathered the complete user requirements from stakeholders, business users and documented them.
- Updating and tracking the team efforts
JP Morgan Chase & Co
Operations / Senior Analyst
2018.04 - 2021.10 (3 years & 6 months)
Job overview
- Perform independent check of KYC information provided by front office
- Work with Management to implement process improvements (coach and training staff) that are developed
- Removed obstacle for team by collaborating with leadership
- Currently associated with KYC team whereby managing on boarding client
- Perform independent check of KYC information provided by front office
- Work with Management to implement process improvements (coach and training staff) that are developed
- SPOC for Line of Business: Duties as Single Point Of Contact :
Managing Escalation, Providing EOD Reports to Onshore Team,
Conducting Pipeline calls. - Internally managed member 5 member team and provide update to higher management.
- Handled multiple projects and successfully completed it.
- Lead and execute process enhancements to improve quality
- Daily monitoring of team's performance, staffing and work environment
Axis Bank LTD, Axis Bank Digital Circle
Relationship Manager
2016.11 - 2018.04 (1 year & 5 months)
Job overview
- Managing portfolio of 1000 existing HNI customers of Axis Bank with portfolio size of 27 cores Indian Rupee
- Taking care of customer requirements in terms of service and financial products required by them.
- Removing any impediments to progress, facilitating meetings
- Coached team members on processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burn down charts.
- Monitored security to protect employees, customers and property.
- Mentored team members to enhance professional development and accountability in workplace.
- Taking care of customer requirements in terms of service and financial products required by them
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
Kotak Mahindra Life Insurance
Relationship Manager
2015.06 - 2016.10 (1 year & 4 months)
Job overview
- Manage client business on daily basis by visiting points of sales in set existing relationships within defined territory by meeting all concerned personnel
- Weekly reports on outcome of interactions with relationships for submission to concerned personnel.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Facilitated workshops and seminars to educate customers on product features and benefits.
Education
Ramaiah Institute of Management Studies , Bangalore
MBA from Finance
2013.03 - 2015.08 (2 years & 5 months)
Mar Augusthinose College , Kerala
Bachelor of Science from Electronics Technology
2009.03 - 2011.08 (2 years & 5 months)
Skills
Problem solving skills.undefined
Certification
Certified Scrum Master
Interests
Fitness
Karate
Timeline
Certified fitness Trainer
2023-01
Assistant Manager
BNP Paribas India Pvt Ltd
2022.12 - Current (1 year & 9 months)
Certified Scrum Master
2022-08
Six Sigma Foundation
2022-05
How to Speak so People want to Listen
2022-01
Assistant Manager (Client Outreach Manager)
HSBC
2021.10 - 2022.12 (1 year & 2 months)
Operational Excellence Foundation
2020-05
Operations / Senior Analyst
JP Morgan Chase & Co
2018.04 - 2021.10 (3 years & 6 months)
Relationship Manager
Axis Bank LTD, Axis Bank Digital Circle
2016.11 - 2018.04 (1 year & 5 months)
Relationship Manager
Kotak Mahindra Life Insurance
2015.06 - 2016.10 (1 year & 4 months)
Ramaiah Institute of Management Studies
MBA from Finance
2013.03 - 2015.08 (2 years & 5 months)
Junior Diploma in Corporation
2012-01
Mar Augusthinose College
Bachelor of Science from Electronics Technology
2009.03 - 2011.08 (2 years & 5 months)
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