Ajay Sarathy Rajan
Supply Chain Advisory Analyst
Karur,TN
Summary
Supply Chain Advisory Analyst with over 7 years of successful experience in SAP systems and being a part of Supply Chain. Recognized consistently for performance excellence and contributions to success in Aviation industry. Strengths in handling customer demand and team management backed by the experience gained throughout.
Overview
3
3
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Supply Chain Advisory Analyst
Accenture Services
Chennai, Tamilnadu
08.2015 - Current
- Involves in customer orientation like Customer query resolution,claims management and Data analysis of Aerospace &Defence customers.
- Efficient co-ordination with Service Engineers/Customer Manager/Programs and Service center networks
- Direct the team to follow BOI, KPI and update 3*3 daily as a part of Operational excellence
- Capitalized on opportunities to make significant impact over my ability to manage the team during the absence of my lead.
- Responsible for preparing the presentation for monthly governance.
- Preparation and analysis of reports for all warranty and part related queries,client BOI and other aftermarket maintenance related queries.
- Increased customer satisfaction by resolving their queries on time.
- Client interaction on handling escalations related to Master data and providing diligent solution for those queries.
- Responsible for driving the team to meet the SLA
- Review and analyse engine events along with warranty documents for approving claims related to warranty.
- Responsible for conducting team huddle on a daily basis to ensure that the entire team is in line with the process and to discuss the obstacles.
- Performing an audit over the quality of the claims processed by the team.
- Conducting refresher trainings periodically to enhance the work quality and to convey three process updates.
- Lay out ideas for automation.
Graduate Engineer Trainee
GTN Engineering India Pvt. Ltd
Coimbatore, Tamilnadu
06.2013 - 08.2015
- Requisitioned materials to restock inventory and obtain goods for production.
- Created timetables and production commitments using delivery dates
- Scheduled deliveries of materials by specified time to begin production on time.
- Coordinate with the suppliers for material availability and delivery expectations.
- Determined forecast of orders and uploading it to the SAP systems.
- Committed to Lead time and working along with the cross functional teams to ensure on time delivery.
- Subject Matter Expert in processes involved in Sub Contractors Technical Assistance.
Graduate Engineer Trainee
Gencor Pacific Auto Engineering
Chennai, Tamilnadu
06.2012 - 01.2013
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Verified parts and materials through quality inspections and independent checks.
- Ensured proper and smooth functioning of production.
Education
Bachelor Of Technology - Mechanical Engineering Technology
SRM University
Chennai 08.2008 - 04.2012
Skills
SAP PP & MM
Supply chain knowledge
Mail handling
Analytical skills
MS - Word, Excel & PowerPoint
Customer service expert
MS Office
Verbal and written communication
Planning and Coordination
Technical documents comprehension
Risk Assessment and Determining Controls
Operational Excellence
Accomplishments
- Awarded for the"Global Level Best Automation Idea" for automating claims creation systems.
- Star of Business award
- Rewarded for rendering the best support during SAP HANA transition.
Declaration
I do hereby declare that the information provided above is true.
Date: 04-Dec-2020
Place: Chennai
Timeline
Supply Chain Advisory Analyst
Accenture Services
08.2015 - Current
Graduate Engineer Trainee
GTN Engineering India Pvt. Ltd
06.2013 - 08.2015
Graduate Engineer Trainee
Gencor Pacific Auto Engineering
06.2012 - 01.2013
Bachelor Of Technology - Mechanical Engineering Technology
SRM University
08.2008 - 04.2012