Ajay Singh Rajawat

Assisted customers with making reservations, providing information about the resort and ensuring all customer inquiries were handled in a timely manner.

Worked closely with other departments such as housekeeping, front desk to ensure smooth running of day-to-day operations.

Monitored competitors' pricing strategies and evaluated their services regularly to determine areas where improvements can be made.

Reviewed guest feedback forms upon check-out to identify any recurring problems which may require further investigation.

Coordinated regular meetings with hotel managers to discuss upcoming promotions or changes in pricing structures.

Managed the daily operations of the reservations team including planning work schedules, coordinating staff training activities and monitoring performance.

Provided guidance to junior staff members when responding to customer queries or dealing with difficult situations.

Reviewed guest information and payment options, checking for accuracy and completeness.

To have detailed information.
To have up to date information on daily room occupancy.
To check on VIP reservations, complete their preregistration formalities and extend to
them the regular courtesies.
To maintain up to date information on room rates, current promotions offers and
packages.
To maintain and settle the guest ledger rendering accountability for the day
transactions.
To handle all incoming telephone calls as per standards instructed.
To ensure that all transactions are supported by vouchers.
To use the up selling techniques in order to maximize the room revenue.
To adhere to strict grooming and hygiene.

To have detailed information.
To have up to date information on daily room occupancy.
To check on VIP reservations, complete their preregistration formalities and extend to
them the regular courtesies.
To maintain up to date information on room rates, current promotions offers and
packages.
To maintain and settle the guest ledger rendering accountability for the day
transactions.
To handle all incoming telephone calls as per standards instructed.
To ensure that all transactions are supported by vouchers.
To use the up selling techniques in order to maximize the room revenue.
To adhere to strict grooming and hygiene.

To have detailed information.
To have up to date information on daily room occupancy To ensure Front office log book
and hotel log book is always updated.
To use the up-selling techniques in order to maximize the Rooms Revenue.
To adhere to strict grooming and hygiene.
To follow the house rules and policies laid down by the management.
To ensure accurate cash handover.
To ensure that all transactions are supported by vouchers.
To ensure that all check out and check ins are handled smoothly without unnecessary
delay or discomfort to any guest.
To handle all incoming telephone calls as per standards instructed.

To have detailed information.
To have up to date information on daily room occupancy To ensure Front office log book
and hotel log book is always updated.
To use the up-selling techniques in order to maximize the Rooms Revenue.
To adhere to strict grooming and hygiene.
To follow the house rules and policies laid down by the management.
To ensure accurate cash handover.
To ensure that all transactions are supported by vouchers.
To ensure that all check out and check ins are handled smoothly without unnecessary
delay or discomfort to any guest.
To handle all incoming telephone calls as per standards instructed.

To Maintain best relation with guests,
keep history for all guests.
Best Coordination with accounts for cash / housekeeping dept. For smooth operation.
Coordination with store for coming requisition. Coordination with travel desk to provide
best and quick service to guests.
Uses suggestive selling techniques to sell rooms and to promote other services of the
hotel.
Making c-forms.
To have check-in & check-out.

To Maintain best relation with guests,
keep history for all guests.
Coordination with store for coming requisition.
Making c-forms.
Luggage Handling

Welcome Drink Service