Ajaz Ahmad
New Delhi
Summary
Dedicated Information Technology professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Hairstylist and Manager
Alam's Salon
New Delhi
03.2024 - 06.2025
- Assisted stylists in providing high-quality hair services to clients.
- Communicated with clients to understand their hairstyle preferences and needs.
- Aided in the application of hair treatments and coloring services under supervision.
- Organized daily operations at the salon, including scheduling appointments and managing customer service inquiries.
- Supervised daily operations of salon, ensuring smooth workflow and client satisfaction.
- Checked out customers after services were completed using a POS system.
Senior Representative
Concentrix
Haryana
04.2019 - 05.2023
- Responded to customer comments and questions via LiveChat during shifts.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Suggested upgrades and additional items to meet upselling goals.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Cellular .
- Effectively communicated with customer about payment needs and bills.
Senior Travel Consultant
InterGloble Technologies Private
Haryana
03.2018 - 02.2019
- Organized trips for individual, family and business travelers
- Handled sensitive information with professionalism and discretion
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Advised customers on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
Retention Customer Service Representative
Aegis India
Haryana
12.2016 - 01.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Hair Dressing - Mumbai, India
Naushad Salon And Academy
07.2023 - 02.2024
(Masters of Computer Applications - Computer Networking And Telecommunications
Guru Gobind Singh Indraprastha University
New DelhiBachelors in Computer Application - Computer Networking And Telecommunications
Guru Gobind Singh Indraprastha University
New Delhi,IndiaSkills
- Customer relationship management
- Effective communication
- Technical Support
- Upselling techniques
- POS system operation
- Client consultations
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Assistant Hairstylist and Manager
Alam's Salon
03.2024 - 06.2025
Hair Dressing - Mumbai, India
Naushad Salon And Academy
07.2023 - 02.2024
Senior Representative
Concentrix
04.2019 - 05.2023
Senior Travel Consultant
InterGloble Technologies Private
03.2018 - 02.2019
Retention Customer Service Representative
Aegis India
12.2016 - 01.2018
(Masters of Computer Applications - Computer Networking And Telecommunications
Guru Gobind Singh Indraprastha University
Bachelors in Computer Application - Computer Networking And Telecommunications
Guru Gobind Singh Indraprastha University