Hi, I’m
Ajaz Ahmad
Senior Service Representative
New Delhi
Summary
Customer service professional with expertise in service delivery and strong multitasking skills. Proven track record of enhancing professional relationships to boost profitability and drive business outcomes.
Overview
6
years of professional experience
Work History
ConcentrixGurugram, Haryana
Senior Representative
04.2019 - 05.2023
Job overview
- Addressed customer inquiries and comments through live chat during shifts.
- Answered questions quickly via email or return phone call within a hour period.
- Cultivated strong customer relations and collaborated with team members to effectively address requests and questions.
- Recommended enhancements and supplementary items to achieve upselling objectives.
- Provided troubleshooting for connectivity issues across networks such as Wi-Fi and cellular.
- Engaged with customer regarding payment requirements and billing inquiries.
InterGloble Technologies PrivateGurugram, Haryana
Senior Travel Consultant
03.2018 - 02.2019
Job overview
- Organized travel itineraries for family and business travelers.
- Handled sensitive information with exceptional professionalism and discretion.
- Secured optimal deals and conducted in-depth research on travel options while effectively negotiating rates to elevate customer satisfaction ratings.
- Facilitated operational efficiency by coordinating international and domestic travel accommodations for customers.
- Assisted customers with visa, passport, and security requirements for destinations while verifying flight details for each reservation.
Aegis IndiaGurugram, Haryana
Customer Retention Representative
12.2016 - 01.2018
Job overview
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Utilized company troubleshooting resolution tree to assess technical issues and identify suitable solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Guru Gobind Singh Indraprastha UniversityNew Delhi
Masters of Computer Applications from Computer Networking And Telecommunications
05.2016
Guru Gobind Singh Indraprastha UniversityNew Delhi, India
Bachelors in Computer Application from Computer Networking And Telecommunications
03.2013
Skills
Customer Engagement
Technical assistance
Retention Techniques
Sales Expertise
Timeline
Senior Representative
Concentrix
04.2019 - 05.2023
Senior Travel Consultant
InterGloble Technologies Private
03.2018 - 02.2019
Customer Retention Representative
Aegis India
12.2016 - 01.2018
Guru Gobind Singh Indraprastha University
Bachelors in Computer Application from Computer Networking And Telecommunications
Guru Gobind Singh Indraprastha University
Masters of Computer Applications from Computer Networking And Telecommunications