SAP HANA
Ajeej Khan
Nokha
Summary
Proven Parts Manager with a track record of enhancing customer satisfaction and streamlining operations at Ashok Leyland commercial truck repair Service center . Expert in purchasing strategies and operations management, significantly improving process efficiency. Skilled in customer service, demonstrated through resolving disputes and fostering positive relationships. Achieved notable cost savings by reorganizing parts department and implementing efficient ordering systems. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Parts Manager
Ashok Leyland, Hinduja Group, HLF Services
Nokha
11.2019 - Current
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in Trucks,Buses and other equipment.
Parts Executive
Ashok Leyland, Hinduja Group, HLF Services
Nokha
07.2017 - 10.2019
- Resolved customer disputes or discrepancies regarding invoicing or order details professionally while preserving positive business relationships.
- Improved inventory management by implementing an efficient parts ordering system.
- Maintained up-to-date knowledge of industry trends and advancements, allowing informed recommendations on part substitutions or upgrades when necessary.
- Enhanced communication between departments, resulting in seamless coordination for parts procurement and fulfillment.
Parts Picker
Tata Motors
Bikaner
06.2011 - 11.2016
- Reduced miscommunication with warehouse staff by implementing a clear, concise request system for needed parts.
- Maintained a clean and safe working environment, adhering to OSHA guidelines for proper lifting techniques and equipment usage.
- Gathered essential information from sales representatives or customers to efficiently locate requested items without delay or errors.
- Prepared shipments accurately using appropriate packaging materials, preventing damage during transit while maintaining cost-effectiveness measures.
Education
Bachelor of Arts -
Maharaja Ganga Singh University
Bikaner 01.2009 - 07.2011
ITI DIPLOMA -
National Council For Vocational Training
Nokha 04.2007 - 07.2008
Skills
- Improving customer satisfaction
- Customer service
- Purchasing strategies
- Operations management
- Ordering parts
Software
MICROSOFT OFFICE
Certification
DWE (ASHOK LEYLAND)
Interests
Automotive Trends
Technology & Automation
Problem-Solving & Strategy
Personal Information
Languages
1,5,4
Traveling, Reading
- Industrial Visits – Exploring manufacturing and logistics operations.
- Mountain Exploration – Enjoying nature and adventure.
- Historical Places – Learning about history and culture.
Timeline
Parts Manager
Ashok Leyland, Hinduja Group, HLF Services
11.2019 - Current
Parts Executive
Ashok Leyland, Hinduja Group, HLF Services
07.2017 - 10.2019
Parts Picker
Tata Motors
06.2011 - 11.2016
Bachelor of Arts -
Maharaja Ganga Singh University
01.2009 - 07.2011
ITI DIPLOMA -
National Council For Vocational Training
04.2007 - 07.2008
DWE (ASHOK LEYLAND)
Feb 2025
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