Ajeet Kumar
Bengaluru
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
12
12
years of professional experience
Work History
Project Manager
GlobalSysInfo (NTT DATA)
01.2025 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Maintained open communication by presenting regular updates on project status to customers.
Business Analyst
Market Cloud Ltd.
08.2023 - 12.2024
- Collaborate with clients and stakeholders to gather and document business requirements, ensuring alignment with project goals
- Develop comprehensive functional designs and specifications, including EPICs, User Stories, and NFRs, to guide product development
- Lead root cause analysis of issues, coordinate with development teams to resolve bugs within SLA, and prioritize regional requirements
- Facilitate UAT and certification processes, ensuring deliverables meet quality standards and client expectations
- Conduct training sessions for new staff and stakeholders on existing and new functionalities, enhancing operational efficiency
- Build a repository of reusable knowledge assets to streamline business intelligence processes and improve consistency
- Partner with software development and testing teams to design and deploy robust solutions that meet functional and performance criteria
Business Analyst
NEORIS Consulting Services India Pvt Ltd.
09.2017 - 08.2023
- Collaborate with clients and stakeholders to gather and document business requirements, ensuring alignment with project goals
- Develop comprehensive functional designs and specifications, including EPICs, User Stories, and NFRs, to guide product development
- Lead root cause analysis of issues, coordinate with development teams to resolve bugs within SLA, and prioritize regional requirements
- Facilitate UAT and certification processes, ensuring deliverables meet quality standards and client expectations
- Conduct training sessions for new staff and stakeholders on existing and new functionalities, enhancing operational efficiency
- Build a repository of reusable knowledge assets to streamline business intelligence processes and improve consistency
- Partner with software development and testing teams to design and deploy robust solutions that meet functional and performance criteria
Application Support Engineer
Stigasoft Pvt Ltd.
07.2015 - 08.2017
- Provided technical support and design assistance during development stages, improving application performance and user experience
- Delivered training sessions to educate customers on key application features, enhancing user adoption and satisfaction
- Updated product documentation, specifications, and training materials to reflect new features and optimizations
- Participated in the design and planning of future software rollouts, ensuring alignment with business needs and customer feedback
- Supported deployment activities and functional testing, including UAT, to ensure seamless product launches
Customer Service Representative
Protel Infoserve
01.2014 - 07.2015
- Delivered exceptional customer support, resolving issues and answering inquiries promptly, maintaining high levels of customer satisfaction
- Provided product and service information, addressing customer needs with personalized solutions
- Analysed customer service trends, offering feedback to management for process improvements
Customer Service Representative
Jindal Intellicom Limited
03.2013 - 06.2014
- Handled a high volume of customer calls, providing solutions and maintaining a customer-centric approach
- Updated customer records, ensuring accurate and timely information management
- Collaborated with management to identify and address areas for improvement in customer service processes
Education
Bachelor of Tourism Studies -
IGNOU
Trained Business Analysis Professional (CBAP) -
Simplilearn
09.2023
Advanced Diploma - Spanish Language
Instituto Cervantes
12.2013
Skills
- Project tracking
- Workforce training
- Project development
- Project development and lifecycle
- Customer relations
- Contract management
- Requirement Gathering
- Process Improvement
- Stakeholder Management
- BRD
- FRD
- User Stories
- SQL
- Databases
- Microsoft Office Suite
- Project Planning
- UAT
- Quality Assurance
- Root Cause Analysis
- Critical Thinking
- Documentation
- Team Collaboration
- Training & Development
- Agile
- Waterfall
Languages
English
Spanish
Timeline
Project Manager
GlobalSysInfo (NTT DATA)
01.2025 - Current
Business Analyst
Market Cloud Ltd.
08.2023 - 12.2024
Business Analyst
NEORIS Consulting Services India Pvt Ltd.
09.2017 - 08.2023
Application Support Engineer
Stigasoft Pvt Ltd.
07.2015 - 08.2017
Customer Service Representative
Protel Infoserve
01.2014 - 07.2015
Customer Service Representative
Jindal Intellicom Limited
03.2013 - 06.2014
Advanced Diploma - Spanish Language
Instituto Cervantes
Bachelor of Tourism Studies -
IGNOU
Trained Business Analysis Professional (CBAP) -
Simplilearn
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