Ajeet Kumar
Gaya
Summary
Highly observant and vigilant with experience in monitoring various environments. Possess strong analytical skills, adept at identifying irregularities, and able to act promptly during emergency situations. Known for maintaining safety standards and ensuring compliance with set protocols. Successfully ensured smooth operations in past roles by enforcing rules and regulations effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Monitor
Indian Railway Catering Tourism & Corporation
Kolkata
11.2022 - Current
- Hospitality Monitor Ensuring compliance: Ensuring that company policies and standard hospitality procedures are followed Supervising food production: Overseeing the quality and service of food production in catering units.
- Resolving customer issues: Handling customer and passenger care issues and managing complaints Collecting feedback: Gathering feedback, analyzing it, and making course corrections.
- Training staff: Supervising, training, and educating staff to provide efficient services Coordinating with departments: Working with various departments, railways, other offices, and business partners Ensuring statutory compliance: Ensuring compliance with applicable statutory regulations
Front Office Associate
Souther Grand Hotel
New Delhi
01.2022 - 07.2022
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Handled cash payments for guest transactions accurately and efficiently.
- Processed credit card payments using point of sale systems.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Maintained an organized front office area by restocking supplies as needed.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Scheduled housekeeping staff according to occupancy levels.
- Coordinated transportation services for guests when requested.
- Managed daily reports related to occupancy rates, revenues, accounts receivable and payable.
- Created weekly work schedules for front desk staff members based on projected occupancy levels.
- Trained new hires on proper use of computer systems and other front office equipment.
- Monitored security cameras at the front desk area to ensure safety of guests and employees.
- Prepared detailed reports related to guest feedback surveys and incidents at the hotel.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
Education
Bachelor of Hotel Management -
Andhra University
VISAKHAPATNAM09-2021
Intermediate of Commerce -
Anup Singh Inter College
Tekari Gaya07-2018
Matriculation -
Gyan Bharti SR. Secondry School
Tekari Gaya07-2016
Skills
- Good hygiene practices
- Problem-solving abilities
- Customer relations management
- Manage inventory
Languages
Hindi
First Language
English
Beginner
A1
Telugu
Beginner
A1
Bengali
Beginner
A1
Certification
- VOIT: Voice Of Indian Tourism.
- Junior Pizza Maker.
Personal Details.
- Address : Village Bhaismara PO. Maksudpur PS Tekari Gaya (824236).
- Father Name: Ranvijay kumar
- Date of Birth: 21/07/2000
- Gender: Male
- Martial Status: Married
Timeline
Hospitality Monitor
Indian Railway Catering Tourism & Corporation
11.2022 - Current
Front Office Associate
Souther Grand Hotel
01.2022 - 07.2022
Bachelor of Hotel Management -
Andhra University
Intermediate of Commerce -
Anup Singh Inter College
Matriculation -
Gyan Bharti SR. Secondry School
Similar Profiles
DEEPAK VERMADEEPAK VERMA
Hospitality Supervisor at INDIAN RAILWAY CATERING AND TOURISM CORPORATIONHospitality Supervisor at INDIAN RAILWAY CATERING AND TOURISM CORPORATION
ANKIT KUMARANKIT KUMAR
Deputy Chief Engineer at Indian RailwayDeputy Chief Engineer at Indian Railway
Srinivasa Rao HSrinivasa Rao H
Divisional Security Commissioner at Indian RailwayDivisional Security Commissioner at Indian Railway
Santu KumarSantu Kumar
Intern at Whizzo Info. Pvt. Ltd.Intern at Whizzo Info. Pvt. Ltd.
SAMAY JAINSAMAY JAIN
Customer Service Executive at Travel Corporation Of IndiaCustomer Service Executive at Travel Corporation Of India