Ajeet Singh
Noida
Summary
Self-motivated large format retail manager with 8+ years of experience with the french retailer Decathlon Sports and Dyson India's flagship store(noida) currently working at Ninos kids store for sustainable-profitable business model.
Passionate leader with expertise in developing teams and creating systems to empower organizations for higher performance. Thrives under pressure and values effective time management. Excels as a store manager with a proactive approach, efficiently multitasking within deadlines and time constrain. Currently working as a store management responsibilities proficient in budgeting, inventory management, and merchandising. Committed to driving sales goals and dedicated to ensuring smooth store functioning.
Overview
8
8
years of professional experience
Work History
Store Manager
Nino's Kids
03.2024 - 01.2025
- Provided an example of excellent customer service and adherence to company policies by floating among departments to work with associates and collaborating with the area manager to train new hires
- Scheduled employees for shifts, considering preferences and availability to increase employee satisfaction rate above 90%
- Provided feedback to all sales associates regarding work performance on an ongoing basis and spearheaded recruiting, hiring, and performance evaluations
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked inventory and ordered merchandise and supplies according to corporate guidelines to maximize sales and maintain store appearance
- Developed opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management.
- Interacted with disgruntled customers by phone, email, and in person to assist them with store credits, returns, and store/employee feedback
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Evaluated associates every 2 weeks and provided tailored mentorship and training to ensure collaboration of the sales team for exceptional customer service
Store Manager
Dyson
06.2022 - 03.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Analyzed and interpreted store trends to facilitate planning.
- Recruitment, training, supervising and appraising staff.
Department Manager
Decathlon Sports India
05.2020 - 06.2021
- Responsible for 25% Departments in overall Store.
- Team development and Team management (Managing 11 team members).
- Contributed 10cr (91% ambition achieved) in 2020.
- Resulted >94% Happy Teammates in the Cluster.
- Recruited 7 Potential Sport Leaders out of which 3 were Female Sport Leaders which helped in increasing the Gender Diversity from 28% to 42%.
- Resulted >97% Basic Safety Unit Test for 2020.
- Achieved 3rd Position among Daily Manager Shifts in terms of >98% CSAT, 100% Roster Planning, 11+ Efficiency, >101% Turnover Achievement in 2021.
- PnL and Piloting for the department with the accuracy of +-5%.
- 18 + in store events which resulted into 13.5 % new user growth.
SFS Referent
Decathlon Sports India
08.2020 - 05.2021
- Giving 99% fulfillment rate every week(kpi is 96 %)
- Handled day-to-day shipping and receiving overseeing more than 180 packages per day.
- Conducted stock inventory audits with 99 % accuracy to avoid missing product every week. Which lead to secure 2nd position in 2021
- Right human at Right place forecasting include store team roaster.
- Gave 3 times online training to new team member. Resulted into open new sfs project in other store as well.
PnL and Piloting
Decathlon Sports India
03.2019 - 12.2020
- We pilot our business and according to it we plan our team structure to achieve that aim.
- For this 2022 my piloting is 12cr. Also, take-care of profit and loss part for the department as well as for the store.
B2B Sales Executive
Decathlon Sports India Pvt Ltd
06.2019 - 08.2020
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developing and maintaining relations with corporates, Defense units, organizations as well as sports institutions. The primary objective of the job role is to seed Decathlon's products and creates visibility on a mass level. B2B referent is also responsible to maintain healthy relations with the bulk buyers to help the business in terms of direct Turnover (Almost 5% of the total site Turnover). Successfully partnered with 50+ public & private organizations for B2B and B2C business. Also serving many top public organizations PAN India including Indian Army.
Stock and Flow Referent
Decathlon Sports India
07.2019 - 04.2020
- I make sure that the flow of product need to be smooth for us as well as for the customers.
- Plan monthly inventory for the store.
Layout and Merchandiser
Decathlon Sports India
01.2017 - 03.2019
- Responsibility for the store layout and the Merchandiser for the store. Resulted 98% score in layout dangal scf
- Making customer and user shopping experience the best, It can be done by highlighting product in the right and attractive way.
- Total TO boost by 5%. Also, recognition for the best business growth in 2020 because of best Layout.
OPECO Referent
Decathlon Sports India
01.2018 - 10.2018
- Responsible for highlighting the product on the basis of seasonality and festivals.
- Sales hike by 5% for the store.
- Prior advance order of all important required communication for good product visibility.
Education
History Honours -
Sri Guru Nanak Dev Khalsa College
06.2014
Intermediate -
Modern School
06.2010
High School Diploma -
Modern Public School
05.2008
Skills
- Problem Solving And Decision-making
- Motivational Leadership
- Team Building
- Scheduling and Coordinating
- Training and Development
- Administration and Reporting
- Leadership Interpersonal Skills
- Communication And Motivation
- Organization And Delegation
- Planning And Strategic Thinking
Timeline
Store Manager
Nino's Kids
03.2024 - 01.2025
Store Manager
Dyson
06.2022 - 03.2023
SFS Referent
Decathlon Sports India
08.2020 - 05.2021
Department Manager
Decathlon Sports India
05.2020 - 06.2021
Stock and Flow Referent
Decathlon Sports India
07.2019 - 04.2020
B2B Sales Executive
Decathlon Sports India Pvt Ltd
06.2019 - 08.2020
PnL and Piloting
Decathlon Sports India
03.2019 - 12.2020
OPECO Referent
Decathlon Sports India
01.2018 - 10.2018
Layout and Merchandiser
Decathlon Sports India
01.2017 - 03.2019
Intermediate -
Modern School
High School Diploma -
Modern Public School
History Honours -
Sri Guru Nanak Dev Khalsa College
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