AJEET SINGH TOMAR

• Oversaw all departmental activities for six months as the HOD during the opening phase.
• Attended daily morning and evening meetings with all the HODs.
• Manage purchasing, vendor management, and all the housekeeping day-to-day operations.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Coordinated with other departments to ensure smooth flow of operations.
• Developed a system for tracking inventory and ordering supplies as needed.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Supervised daily operations including scheduling shifts, assigning duties.
• Assisted in the interviewing, hiring and training of new housekeeping staff.
• Inspected guest rooms and public areas to ensure cleanliness standards were met.
• Supervised daily operations of housekeeping department to ensure compliance with standards.
• Developed and implemented housekeeping policies and procedures to ensure efficient operations.
• Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
• Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
• Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.

• Company Overview: IGI Airport, New Delhi.
• Handling the day-to-day operations.
• Vendor and third-party management.
• Perform routine inspection of nap rooms and spot check of all areas.
• Report and follow up on any maintenance defects and other issues.
• Scheduling and supervising deep cleaning, and any other projects.
• Provide training for the working employee related to work profile and company working system.
• Handling KRAs like duty allocation and laundry operations.
• Manage efficiently stock control and maintenance of equipment.
• Daily inspection of all the lounges at the airport.

IGI Airport, New Delhi

• Ensured compliance with safety regulations by conducting regular safety audits in all departments.
• Investigated customer complaints regarding housekeeping services promptly.
• Analyzed operational costs related to Housekeeping Department's budgeting process.

• Company Overview: IGI Airport, New Delhi.
• Allocating work duties to team members.
• Perform routine inspection of rooms and spot check of all areas.
• Report and follow up on any maintenance defects and other issues
• Scheduling and supervising deep cleaning, and any other projects.
• Provide training for the working employee related to work profile and company working system
• Handling KRAs like duty allocation and store requisition.
• Manage efficiently stock control and maintenance of equipment
• Daily inspection of all the lounges at the airport
• Assigned tasks to housekeeping staff and monitored their performance.
• Supervised daily shift operations in the absence of the Housekeeping Manager.
• Inspected rooms and common areas, including stairways and lounges, for cleanliness.

• Company Overview: Jaipur
• Systematically checking VIP rooms, occupied and vacant rooms on the floor(s), ensuring that they are cleaned and prepared to a high standard with all guest supplies and requests attended to.
• Assist with Quality Assurance checks.
• Ensuring a smooth implementation of the Guest Recognition Program to maximize guest satisfaction.
• Establishing a rapport with guests, maintaining good customer relationship.
• Anticipating guest dissatisfaction and taking appropriate action to avoid guests' complaints.
• Strategizing policies and procedures in the operating systems to achieve greater customer delight.
• Provide training for the working employee related to work profile and company working system
• Handling KRAs like duty allocation, facade cleaning, store requisition, etc.
• Assigned tasks to housekeeping staff and monitored their performance.
• Supervised daily shift operations in the absence of the Housekeeping Manager.

• Company Overview: Agra
• Taking care of VIP rooms and suites.
• Participation in Inventories.
• Situation handling.
• Handling minibar and butler services.
• Cleaned guest rooms and bathrooms, including vacuuming carpets, dusting furniture and fixtures, making beds with fresh linens, replacing towels and amenities.
• Sanitized all surfaces in the guest rooms using appropriate cleaning supplies.
• Responded promptly to guests' requests.
• Reported any maintenance issues found during housekeeping duties immediately to supervisor for resolution.
• Monitored inventory of housekeeping supplies used throughout shift in order to anticipate needs going forward.
• Participated actively in training sessions designed to improve job performance skills.