Summary
Overview
Work History
Education
Skills
Certification
Professionalattributes
Projects
Accomplishments
Timeline
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Ajeet Tiwari

New Delhi

Summary

Experienced Systems Engineer with over 5 years of expertise in managing and supporting Windows-based systems, both on-premise and cloud-based. Proficient in Wintel technologies, infrastructure management, and ITIL processes. Adept at troubleshooting, implementing IT solutions, and ensuring the availability, scalability, and security of systems. Possess strong analytical and communication skills, with a proven ability to interact effectively across various business units and organizational levels.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consultant - Systems Engineer

Clover Infotech
New Delhi
03.2017 - Current
  • Managed and supported production and non-production Windows-based systems, ensuring optimal performance and availability
  • Administered Wintel technologies including AD, DNS, ADFS, DFS, DHCP, and Exchange, as well as Office 365
  • Configured and maintained infrastructure components on VMware, AWS, and Azure platforms
  • Implemented and managed Azure AD Connect and Entra ID for secure cloud integration
  • Conducted system deployments, monitoring, and troubleshooting using SolarWinds, InTune, and SCCM
  • Ensured compliance with ITIL processes and facilitated change management across systems
  • Collaborated with cross-functional teams to propose and implement solutions for infrastructure issues.

Desktop Support Engineer

Nantra SoftTech (OPC)
New Delhi
10.2020 - 02.2021
  • Provide technical assistance to end-users for hardware, software, and network-related issues
  • Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and other peripherals
  • Troubleshoot system errors and network connectivity problems, including LAN, Wi-Fi, and VPN issues.

Desktop Support Engineer

Globtier Infotech
New Delhi
08.2019 - 10.2020
  • Install, configure, and maintain operating systems (Windows, macOS, Linux) and enterprise applications
  • Set up new user workstations, including hardware, software, and network connections
  • Configure and manage email accounts, network printers, and shared drives for users.

Education

Bachelor of Science (B.SC) in Information Technology -

Monad University
Hapur, U.P
09-2022

10+2 -

HCOS
Delhi
04-2019

High School Diploma -

CBSE
Delhi
05-2017

Skills

  • Windows System Administration
  • Active Directory (AD)
  • DNS
  • ADFS
  • DFS
  • DHCP
  • Exchange
  • Office 365 administration
  • Azure Entra ID
  • Azure AD Connect
  • AWS
  • VMware
  • Dell
  • HP
  • Microsoft InTune
  • SCCM
  • SolarWinds
  • Backup and replication technologies
  • ITIL processes
  • Change management facilitation
  • Windows Server administration
  • RedHat
  • Ubentu
  • Technical review
  • Performance Tracking
  • Staff Management
  • Cost Analysis
  • Failure Analysis
  • Best Practices Implementation
  • Project Leadership
  • Change Management
  • Problem-Solving

Certification

  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Azure Solution Artefact (AZ-305)
  • Hardware and Software Technician from HI-Tech Institute

Professionalattributes

  • Strong organizational and communication skills.
  • Excellent analytical abilities with a proactive problem-solving approach.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Proven capability to interact effectively with personnel at all levels.

Projects

Azure AD and Office 365 Integration, Clover Infotech, Led the integration of Azure AD and Office 365, implementing Azure AD Connect for seamless authentication and directory synchronization. Infrastructure Monitoring with SolarWinds, Clover Infotech, Implemented and configured SolarWinds for real-time monitoring and alerting across multiple infrastructure platforms, improving incident response times. Windows Server Upgrade and Migration, Nantra SoftTech, Managed the upgrade and migration of Windows Server environments, ensuring minimal downtime and enhanced security.

Accomplishments

  • The Enable - Clover Infotech

Timeline

Desktop Support Engineer

Nantra SoftTech (OPC)
10.2020 - 02.2021

Desktop Support Engineer

Globtier Infotech
08.2019 - 10.2020

Consultant - Systems Engineer

Clover Infotech
03.2017 - Current

Bachelor of Science (B.SC) in Information Technology -

Monad University

10+2 -

HCOS

High School Diploma -

CBSE

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Ajeet Tiwari