Ajeeth Chakkri
Santacruz (W)
Summary
Customer Service Analyst with expertise in relationship management and problem-solving at Fable Fintech India Pvt Ltd. Improved customer satisfaction through data-driven recommendations and optimized support processes. Proficient in CRM software, effectively resolving inquiries to drive retention and sales while building strong client connections.
Overview
18
18
years of professional experience
Work History
Customer Service Analyst
Fable Fintech India Pvt Ltd
Santacruz (W)
03.2022 - 04.2025
- Resolved customer inquiries and issues through active listening and open-ended questioning.
- Conducted surveys to assess customer opinions on products and services.
- Built strong relationships with field operations to enhance business development opportunities.
- Monitored customer service metrics to evaluate effectiveness and identify areas for improvement.
- Collected and analyzed customer data to recommend suitable products or services.
- Assigned job territories to customer care staff based on performance history.
- Developed recommendations to streamline customer support processes and improve response times.
- Identified client request trends, enabling proactive management of ongoing issues.
Customer Care Executive
CBSL (Tata Power)
Mumbai
02.2016 - 11.2019
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained and managed customer files and databases.
- Communicated with customers to identify needs and expectations.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Garment Shop
Mumbai
10.2014 - 01.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Junior Clerk Cum Typist
NM College of Commerce and Economics
Mumbai
06.2013 - 09.2014
- Verified data entered into database by reviewing, correcting and deleting data.
- Prepared data by compiling and sorting information.
- Maintained computer filing system to store, retrieve and update completed documents.
- Used Portal to sort, summarize and tabulate various statistical data.
- Used Excel to prepare reports, correspondences and other required documentation.
- Entered data into databases in alphabetic and numerical order.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Secured information by completing database backups.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
Customer Service Executive
Loop Mobile
Mumbai
06.2011 - 05.2012
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Evaluated interactions between associates and customers to assess personnel performance.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Client Service Executive
Vodafone India Pvt. Ltd
Mumbai
10.2008 - 05.2011
- Developed and maintained existing client relationship and developed new client relationships.
- Priced services correctly and directed development of client-customized solutions.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Identified business challenges and presented solutions to challenges.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Used CRM software to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Supervised marketing and planning activities to exceed segment sales and margin goals.
Tele Sales Executive
India Info Line
Mumbai
05.2007 - 08.2008
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Generated minimum of 10 new leads each day.
- Made average of 60 outbound and inbound calls per day.
- Attained 80% in sales targets on monthly basis.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details and purchase advantages.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
Education
Post Graduate Diploma - Marketing
Welingkar Institute of Management Studies
Mumbai03.2013
Bachelor of Commerce -
LS.Raheja College
Mumbai, Santacruz West10.2009
Skills
- Task management
- Customer service
- CRM software
- Customer feedback
- Relationship management
- Interpersonal skills
- Problem solving
- Time management
- Complaint handling
- Team collaboration
- Data entry
Hobbies and Interests
- Travelling to places
- Socializing
Disclaimer
I hereby declare that the above-mentioned information is true to best of my knowledge., Mumbai
Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 04/04/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Mumbai Santcruz West
Timeline
Customer Service Analyst
Fable Fintech India Pvt Ltd
03.2022 - 04.2025
Customer Care Executive
CBSL (Tata Power)
02.2016 - 11.2019
Customer Service Representative
Garment Shop
10.2014 - 01.2016
Junior Clerk Cum Typist
NM College of Commerce and Economics
06.2013 - 09.2014
Customer Service Executive
Loop Mobile
06.2011 - 05.2012
Client Service Executive
Vodafone India Pvt. Ltd
10.2008 - 05.2011
Tele Sales Executive
India Info Line
05.2007 - 08.2008
Post Graduate Diploma - Marketing
Welingkar Institute of Management Studies
Bachelor of Commerce -
LS.Raheja College