Ajesh K.A
Palakkad
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
12
12
years of professional experience
Work History
Service Manager
Popular Automotive(Mahindra)
Kollam
05.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
Service Manager
Aadhi Maruti
Coimbatore
09.2022 - 12.2023
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created standard operating procedures for all service functions.
Service Manager
Varrsha Ford
Coimbatore
08.2020 - 06.2022
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created standard operating procedures for all service functions.
Assistant Manager
Varrsha Ford
Coimbatore
09.2019 - 08.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Assistant Service Manager
Aly Ford
Palakkad
09.2018 - 07.2019
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Monitored technician performance and provided feedback on areas needing improvement.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
Assistant Manager
Nandi Toyota
Bangalore
08.2017 - 06.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Service Advisor
Nandi Toyota
Bangalore
07.2014 - 06.2017
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
Floor Supervisor
Anant Cars (Mahindra)
Bangalore
05.2013 - 06.2014
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Monitored inventory levels and placed orders for additional stock as required.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Conducted regular store audits to identify areas of improvement or potential risks.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
Education
Diploma - Mechanical engineering
Karpagam College
Coimbatore 01.2013
12th - Commerce
Kannadi H S S
Palakkad01.2010
SSLC -
C A H S
Palakkad01.2008
Skills
- Relationship Building
- Work Planning and Prioritization
- Employee Training and Development
- Customer Service Management
- Customer Service
- Strategic business planning
- After-sales support
- New Employee Hiring
- Budget Control
- Conflict Resolution
- Goal Setting
- Analytical Thinking
- Leadership Development
Languages
- English
- Malayalam
- Tamil
- Kannada
- Hindi
Contactprofile - Summary
- Confident and hardworking with a cheerful outlook.
- Good written and verbal communication skills.
- Target oriented and internally motivated.
Disclaimer
I hereby declare that all the details furnished above are true, correct and complete to the best of my knowledge and belief.
Timeline
Service Manager
Popular Automotive(Mahindra)
05.2024 - Current
Service Manager
Aadhi Maruti
09.2022 - 12.2023
Service Manager
Varrsha Ford
08.2020 - 06.2022
Assistant Manager
Varrsha Ford
09.2019 - 08.2020
Assistant Service Manager
Aly Ford
09.2018 - 07.2019
Assistant Manager
Nandi Toyota
08.2017 - 06.2018
Service Advisor
Nandi Toyota
07.2014 - 06.2017
Floor Supervisor
Anant Cars (Mahindra)
05.2013 - 06.2014
Diploma - Mechanical engineering
Karpagam College
12th - Commerce
Kannadi H S S
SSLC -
C A H S
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