Pradnya Shetty
Pune
Summary
Customer care executive with 6 years of working experience, now an MBA in HR graduate.Looking for an HR opportunity to utilize my skill in employee engagement, communication and problem-solving.Eager to learn and grow with a dynamic organization.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Amazon
Pune
10.2020 - Current
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided prompt and courteous service to customers via email and chat.
Customer Service Executive
Firstcry.com
Pune
07.2019 - 09.2020
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Responded promptly to emails sent by customers seeking assistance.
Customer Service Representative
CONNEQT Business Solutions Limited
Pune
05.2017 - 01.2019
- Assisted students for online educational experiences by encouraging them to explore learning opportunities for SMU and persevere with challenging tasks.
- Engaged customers in friendly, professional dialogue to determine their needs for Tata motor vehicles.
- Followed up with customers, as well as with the showroom, to arrange the test drives, understand customer experience, and delivery.
Education
MBA - HR
D.Y.Patil
Pimpri,Pune08-2024
BCA
Pratibha College of Commerce And Computer Studies
Kalbhor Nagar, Pune04-2017
HSC
CES Abhiman Junior College
Pradhikaran, Pune02-2014
SSC
Trinity English High School
Akurdi,Pune03-2012
Skills
- Customer Relationship Management
- Customer Engagement
- Payment management
- Issue Escalation
- Complaint Handling
- Computer skills(MS office)
Personal Details
- Date of Birth : 29 February 1996
- Marital Status : Married
- Languages Known : English, Hindi, Marathi, Tulu
- Nationality : Indian
- Hobbies :Reading and Listening Music
Timeline
Customer Service Executive
Amazon
10.2020 - Current
Customer Service Executive
Firstcry.com
07.2019 - 09.2020
Customer Service Representative
CONNEQT Business Solutions Limited
05.2017 - 01.2019
MBA - HR
D.Y.Patil
BCA
Pratibha College of Commerce And Computer Studies
HSC
CES Abhiman Junior College
SSC
Trinity English High School
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