Aji Joy
Chennai
Summary
Accountable for Weight & Balance or Load Planning various aircraft types across multiple airlines, Safety & Security protocols and in accordance to the airline requirements.
Ensure compliance with weight and balance requirements by calculating and distributing load to maintain safe and efficient aircraft operations.
Responsible for planning payload and overall load distribution.
Supervise, control and influence the turnaround of aircraft ensuring safe and timely contribution by all stakeholders.
Effective communication & co-ordination with all relevant stakeholders.
Manage the turnaround processes and provide leadership to teams with a positive ‘can do’ attitude that inspires those around us for maximum efficiency.
Take a pro-active approach to the events around us and go above and beyond to always ensure the best possible experience for passengers & airlines.
Make key tactical decisions and have authority to take decisions affecting the safe & timely departure of the aircraft.
Anticipate delays in process that will affect the PTS and doing everything possible to mitigate or minimize the delay.
Ensure all stakeholders are operating in safe manner & rectify then report any unsafe behaviors or practices.
Allocation of delay codes for any off schedule departures after a full an comprehensive investigation of all contributing factors with insightful reporting that can help drive future service level improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Duty Supervisor
Spicejet Airlines Ltd
2013.01 - Current
- Supervise operations to ensure high quality and a safe/secure operations/ Implementation of corrective and/or counter measures as ordered by responsible Ground operations department
- Ensure all local procedures in regards to safety and security
- Monitor performance of the handling agents
- Observe the handling agent in terms of staff training and qualification, maintenance of records, serviceability and condition of GSE
- Liaise with local authorities in safety, security and operational matters
- Economic and service oriented planning, execution and development of various services at the station
- Supervise all operational aspects at the station and coordinate with various internal agencies
- Handling and coordination of complete operation of allocated flights at the station to ensure safety, security and on-time departures
- Load and Trim licensed in Boeing 737-700/800/900/MAX, B737-(Freighter 700/800) / Dash8-Q400.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Implemented loss prevention measures resulting in reduced shrinkage rates while maintaining excellent customer relationships.
- Collaborated with other supervisors to streamline processes across departments for improved operational efficiency.
- Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
- Strengthened employee morale with regular feedback sessions, recognition programs, and team-building activities.
Guest Service Supervisor (Passenger Service)
AI-SATS
2011.01 - 2012.07
- Manage a full range of Guest service functions including: Ticketing, Guest check-in and assistance, Gate management / boarding announcements, Baggage Services - lost luggage claim processing and tracking through World Tracer, Operations functions, Baggage Make up Area, Prepare daily duty roster and arrange staff requirements as necessary, Coordinate with other departments to minimize turnaround time.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Oversaw day-to-day operations with staff of 20 employees.
Education
BS.AIRLINE MANAGEMENT (MAJOR) & BS.AIRPORT MANAGEMENT (MAJOR) - Airline Management And Airport Manangement
Vaughn College of Aeronautics And Technology
Ney York03.2011
DIPLOMA IN IATA/UFTAA -
IATS, Adoor, Pathanamthitta, IATA/UFTAA Montreal, Canada
Kerala03.2007
PLUS TWO COMMERCE (COMPUTER) -
V.V.H.S.S, Thamarakulam, Alappuzha, Kerala Higher Secondary Board, India
Kerala03.2006
SSLC -
V.V.H.S.S, Thamarakulam, Alappuzha, Board of Public Examination, Kerala, India
Kerala03.2004
Skills
- Decision-making capabilities
- Processes and procedures
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Leadership
- Operational Efficiency
- Employee Relations
- Adaptability and Flexibility
- Customer Relations
Accomplishments
- Sports winner in school competitions.
- Organizer of Technical and cultural fest in College level
Languages
English
Hindi
Malayalam
Tamil
French (Basics)
Otheractivitiesandhobbies
- Traveling
- Swimming
- Gym
- Sports
- Trekking
Technicalexperience
STCW(Standard of Training certification and Watch keeping), Galileo, Amadeus, Abacus, SITA DCS, SITA Reservation, World Tracer, FLIGHT SPEED, NAVITAIRE
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief. References will be given according to the request
Certification
- Load Planner License -B737-900/800/700, Q400
Load Planner
- Accountable for Weight & Balance or Load Planning various aircraft types
- Ensure compliance with weight and balance requirements by calculating and distributing load to maintain safe and efficient aircraft operations.
- Responsible for planning payload and overall load distribution.
Timeline
Duty Supervisor
Spicejet Airlines Ltd
2013.01 - Current
Guest Service Supervisor (Passenger Service)
AI-SATS
2011.01 - 2012.07
BS.AIRLINE MANAGEMENT (MAJOR) & BS.AIRPORT MANAGEMENT (MAJOR) - Airline Management And Airport Manangement
Vaughn College of Aeronautics And Technology
DIPLOMA IN IATA/UFTAA -
IATS, Adoor, Pathanamthitta, IATA/UFTAA Montreal, Canada
PLUS TWO COMMERCE (COMPUTER) -
V.V.H.S.S, Thamarakulam, Alappuzha, Kerala Higher Secondary Board, India
SSLC -
V.V.H.S.S, Thamarakulam, Alappuzha, Board of Public Examination, Kerala, India
- Load Planner License -B737-900/800/700, Q400
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