Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic
AJIJA YESMIN

AJIJA YESMIN

Kolkata

Summary

Experienced Customer Service Executive with 5+ years in the industry. Skilled in resolving customer inquiries, and offering exceptional service, and would like to be part of a progressive & dynamic organization in a position offering growth & opportunities to utilize my educational qualifications, experience & exposure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Kolkata
02.2023 - Current
  • Routinely greeted passengers and handled processing procedures
  • Made in-person and online reservations for passengers
  • Prepared daily reports of customer activity
  • Tracking flight arrivals and departures and posted related Information online
  • Made regular announcements concerning flight arrivals and departures
  • Responded to customer inquiries in person, online and on the phone

Customer Service Executive

Kolkata
12.2019 - 09.2022
  • Well Versed with Baggage Services and Cargo handling procedures
  • To provide the MAAS and other special services to CIPs, VIP, and VVIPs according to the procedure
  • To ensure the company's service standards are adhered to
  • Keep Managers/Supervisors posted with accurate and complete information on all operational/safety incidents/developments
  • Assist with on-the-job training of new employees and Handling Disruptions, Delays and Cancellations

Education

10th - (56.8%)

West Bengal Board of Secondary Education
(2010-11)

Skills

  • Knowledge of Aviation Industry
  • Reservation Systems
  • Flight Operations
  • Emergency Response Procedures
  • Safety and Security Regulations
  • Lost and Found Procedures

Personal Information

Nationality: Indian

Certification

  • Basic Airport Handling Training
  • Basic Airport Cargo Handling Training
  • Dangerous Good Category 8&6
  • AVSEC/SMS Trainings

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Customer Service Executive

02.2023 - Current

Customer Service Executive

12.2019 - 09.2022

10th - (56.8%)

West Bengal Board of Secondary Education

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AJIJA YESMIN