AJIN JOY

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Increased profit by streamlining operations.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Overseeing the day-to-day operations. organization and ensuring the profitability. Employee management and quality control.

Optimizing processes and devising initiatives to drive business performance.

• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

• Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
• Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Performed root cause analysis of reported issues to enact corrections.
• Offered assistance in implementing and developing training programs.