Ajin Johnson Mathew

• Facilitate business requirements discovery workshops and translate customer needs into functional and integration requirements.
• Analyse business processes, system landscapes and data flows to identify integration requirements, gaps and business impacts.
• Develop functional and integration specifications, including data mapping, transformation rules, interfaces and validation criteria.
• Collaborate with business and technical stakeholders during solution design, deployment and implementation workshops.
• Perform data analysis, mapping, transformation and validation across SAP ERP and external systems, ensuring data quality and business accuracy.
• Support UAT, solution validation and defect resolution, ensuring delivered solutions meet documented business requirements.
• Leverage SAP S/4HANA, SAP ECC and Supply Chain expertise across MM, SD, PP, APO and IBP to analyse business processes and system requirements.
• Analyse system integrations, data models, inbound/outbound interfaces and scheduled processes, supporting end-to-end operational alignment.

Feb 2019 – Jan 2022

• Analysed procurement business processes and supported SAP SRM rollout initiatives across Classic and Extended Classic scenarios customised for Bosch.
• Engaged with business process owners and stakeholders to understand requirements, identify process gaps, and align SAP solutions with business needs.
• Supported AS-IS / TO-BE process analysis, translating business requirements into functional solutions across procurement and purchasing processes.
• Analysed and supported the PR → SC → PO procurement lifecycle, including PSPM scenarios and associated business process flows.
• Worked on Central Procurement Hub (S/4HANA 1809) and SRM–R/3 integration, analysing system interactions and end-to-end data/process dependencies.
• Managed high-priority production incidents by performing root-cause analysis, impact assessment, and solution evaluation, ensuring timely resolution with minimal business disruption.
• Collaborated with cross-functional teams during product version testing, solution validation, UAT, and stabilisation activities, including onsite support in Stuttgart, Germany.
• Prepared functional documentation, user manuals, and process guidance, and delivered training sessions to business process owners and end users.
• Supported continuous improvement by identifying opportunities to enhance SAP functionality and improve procurement process efficiency.

Mar 2018 – Jan 2019

• Analysed procurement and supply chain processes and translated business requirements into SAP MM configuration and functional solutions.
• Supported definition and alignment of procurement organisational structures, purchasing processes, and price determination rules.
• Analysed and configured release workflows for Purchase Requisitions and Purchase Orders based on defined business approval requirements.
• Supported master data process analysis and validation across Material Master, Vendor Master, Info Records, and Source Lists.
• Worked with PP/DS planning processes, analysing production planning requirements and supporting configuration of heuristics and Product Planning Tables.
• Analysed dependencies between planning processes, master data, Resources, and Production Data Structures (PDS) to support end-to-end planning outcomes.
• Collaborated with functional and technical teams to investigate process issues, validate solutions, and ensure alignment between business requirements and SAP functionality.

• Tested custom SAP transactions to verify proper functionality.
• Analyzed current business processes to recommend and develop solutions to meet clients needs.
• Created training documentation and provided training on standard and custom SAP transactions.
• Used SAP ECC to develop technical documentation for both technical and non-technical audiences.
• Preparation of End User Documentation post implementation of new feature/functionality in SAP Material Management module at Client System.
• Configuration of Price Determination process. Testing, Debugging, Correcting Errors and faults in new enhancement package at the client system in both supplier relation management and Material Management scenario..
• Migration of Masters and Transaction Data.
  Internally requested to work at Robert Bosch as External employee for the in house SRM project Bonaparte.

Zoho Corporation | Jun 2013 – Oct 2014

• Analysed client requirements and business challenges to identify appropriate solutions across accounting, invoicing, and business application workflows.
• Worked directly with customers during onboarding and transition activities, understanding their business processes and supporting adoption of Zoho accounting solutions.
• Gathered and analysed customer feedback and requirements to support product enhancements, workflow improvements, and feature development.
• Participated in UI enhancement and module-level feature testing, validating functionality against defined business and user requirements.
• Investigated application issues, performed root-cause analysis, and coordinated client/server-level defect resolution to minimise business disruption.
• Analysed and supported invoicing workflows and system customisations based on customer-specific business requirements.
• Supported General Ledger reconciliation and data validation, helping customers ensure accuracy and consistency of financial information.
• Supported integration between Zoho Books/Invoice and Zoho CRM, analysing data and process dependencies across business applications.
• Identified process and product improvement opportunities through analysis of recurring customer issues, requirements, and operational challenges.
• Collaborated with cross-functional teams to resolve complex issues and deliver customer-focused solutions within a dynamic support environment.
• Led and supported team members by analysing performance and competency areas, providing guidance and identifying opportunities for capability development.
• Demonstrated strong analytical and problem-solving skills by breaking down complex issues, evaluating solution options, and recommending practical approaches.
• Adapted quickly to new products, processes, and technologies while maintaining effective collaboration across teams and customer-facing engagements.