Ajin Kumar K S

Implemented Proactive Problem Management: Led the launch of a proactive problem management program, reducing the number of critical incidents by 30% in the first year. This initiative directly improved service availability and boosted customer satisfaction ratings by 25%

Cross-Functional Root Cause Analysis (RCA) Leadership: Spearheaded RCA initiatives with cross-functional teams, identifying systemic issues and implementing preventive measures that reduced incident recurrence by 50%, minimizing operational disruptions.

Permanent Issue Fix Implementation: Led RCA and remediation efforts for a recurring application issue, successfully implementing a permanent fix that resulted in an 80% drop in incident reports, improving the reliability of core systems.

Stakeholder Relationship Management: Cultivated and sustained strong relationships with key business and technical stakeholders, resulting in a 90% satisfaction rating for problem management services and enhanced cross-department collaboration.

Customer Feedback Analysis & Quality Improvement: Conducted thorough analysis of customer feedback, providing actionable insights and recommendations that resulted in a 20% increase in customer satisfaction and a marked reduction in customer complaints.

• Implemented a proactive problem management program that reduced the number of critical incidents by 30% in the first year, resulting in improved service availability and customer satisfaction.

• Successfully identified and resolved a critical system outage, ensuring minimal downtime and no data loss for the company's financial operations.

• Successfully led the implementation of a new IT service management system that improved service delivery times by 20%, increased incident resolution rates by 15%, and reduced service outages by 30%.