Ajinkya Borhade
Pune
Summary
Accomplished Senior Engineer at Deutsche Bank with a strong foundation in ITIL processes and agile methodologies. Demonstrated success in optimizing application support and leading cross-functional teams. Expertise in MS SQL and technical documentation drives project success while mentoring junior engineers to enhance team performance and operational efficiency. Career aspirations include further leadership roles to leverage technical skills and foster team innovation.
Overview
10
10
years of professional experience
Work History
Senior Engineer
Deutsche Bank
Pune
11.2022 - Current
- Project - Procurement and Property Technology in the Corporate Functions Team, People, and Procurement Legal Team for the Technology and Data Innovation Department.
- Part of the RTB (Run The Bank) team as an L2 Engineer for Procurement and Property Technology in the TDI Dept.
- Operating the ITIL process, including Service Requests, Incidents, and Change Requests. Releases for applications with necessary approvals and follow-ups.
- Reports are fetched by SQL queries from the Data Warehouse application and application databases for business and user requirements.
- Planning and deployment of technical activities in various applications in production environments.
- Deployment and testing of functionalities, objects in lower environment to promote to Production environment.
- Mentored junior engineers, providing guidance and support to facilitate professional growth and project success.
- Streamlined project workflows by introducing agile methodologies, reducing time to market.
- Conducted analyses addressing failure, reliability or yield improvement.
- Managed cross-functional teams, fostering collaboration between engineering, manufacturing, and quality assurance departments.
- Performed testing to determine functionality or optimization.
- Oversaw the preparation and maintenance of project documentation, including design specifications, user manuals, and progress reports.
- Facilitated the transition of projects from concept to production, ensuring seamless integration and operational efficiency.
- Led in the design and implementation of complex engineering projects, ensuring adherence to quality and budget constraints.
- Created accurate project specifications, documenting in technical manuals.
- Presented project updates and technical findings to stakeholders and executive leadership, effectively communicating complex information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted in-depth interviews with top candidates to assess skills and fit.
Deputy Manager - IT Operations (L2 Support)
Jio Platforms Limited
Navi Mumbai
09.2019 - 10.2022
- Project: E-Recharge (Customer Recharges/Activations, Agent Wallets), with handling of Business/Finance Teams' escalations.
- Part of the Production Application Support Team in the JIO 4G Project for the E-Recharge Application as a Level 2 Engineer.
- Reconciliation with the Business and Finance Team for any gaps present in the reports/data provided by the Estel Application, with a detailed analysis.
- Heading the ITIL process for application with necessary approvals and follow-ups.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided necessary technical assistance and advice to subordinates when needed.
- Maintained records of all operational activities for future reference.
- Trained new employees to meet job requirements.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth functioning of activities.
- Worked closely with the Business and Finance teams to understand needs and resolve diverse issues.
Application Software Support Engineer
Reliance Jio Infocomm Ltd.
Navi Mumbai
09.2015 - 08.2019
- Project: E-Recharge (Customer Recharges/Activations, Agent Wallets)
- Part of the Production Application Support Team in the JIO 4G Project for the E-Recharge Application as a Level 1 Engineer.
- Understanding the requirements, identifying systems, and discussing with the development team to get it developed and implemented in the production environment.
- Resolving client issues and service requests/incidents opened in the project within the SLA time frame.
- Information gathering, planning, and configuration of changes in the application, application release, and patch deployment. Setup and execution of standalone and complete DR drills for the application. Job scheduling, report fetching, etc.
- Troubleshooting in a live environment. If any recharge fails, trace out the pros and cons of the recharge, why the recharge fails, and where the problems lie.
- Provide support to the Prepaid Department by resolving service requests and providing optimal solutions to the requests.
- Reconciliation with the Business and Finance Team for any gaps present in the reports/data provided by the Estel Application, with a detailed analysis.
- Handling of the ITIL process for applications with necessary approvals and follow-ups.
Education
PG Diploma - IT / Computers
Centre For Development of Advanced Computing (CDAC)
CDAC, Mumbai01.2015
Batchelor of Engineering - Computers
Mumbai University
GIT, Ratnagiri01.2014
Diploma - IT
K.K.W. Polytechnic
Nashik01.2011
SSC - SSC
Maratha Highschool
Nashik01.2008
Skills
- Production Support
- Application Support
- Application Management
- Technical Support
- Team Management
- ITIL Process
- MS SQL / ORACLE database
- Oracle
- Linux
- UNIX
- Product development
- Agile methodologies
- Application deployment
- Technical documentation
- SharePoint management
- SharePoint development
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 18th March 1993
- Gender: Male
- Marital Status: Married
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Recognized by management for a well-managed and compliant change management process in various applications
- Recognized by business teams for well-driven application migration activities for multiple applications
Timeline
Senior Engineer
Deutsche Bank
11.2022 - Current
Deputy Manager - IT Operations (L2 Support)
Jio Platforms Limited
09.2019 - 10.2022
Application Software Support Engineer
Reliance Jio Infocomm Ltd.
09.2015 - 08.2019
PG Diploma - IT / Computers
Centre For Development of Advanced Computing (CDAC)
Batchelor of Engineering - Computers
Mumbai University
Diploma - IT
K.K.W. Polytechnic
SSC - SSC
Maratha Highschool
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