Results-driven Service Desk Technician with 2 years of experience delivering outstanding IT support and customer service. Expertise in monitoring service desk operations, implementing effective IT solutions, and resolving technical issues across various platforms. Demonstrates proficiency in Active Directory, PowerShell, SCCM, and ServiceNow, with a focus on troubleshooting M-365 environments and managing VPN connectivity. Committed to enhancing user satisfaction through efficient problem resolution and strong collaborative skills.
India
Service Desk Agent
HSC - Dr. Dy Patil College ACS , Pimpri - Pune
2019
Diploma Course of Aviation and Hospitality - From Frankfinn Institute
2020