Ajinkya Mahadik
Pune
Summary
Results-driven Service Desk Technician with 2 years of experience delivering outstanding IT support and customer service. Expertise in monitoring service desk operations, implementing effective IT solutions, and resolving technical issues across various platforms. Demonstrates proficiency in Active Directory, PowerShell, SCCM, and ServiceNow, with a focus on troubleshooting M-365 environments and managing VPN connectivity. Committed to enhancing user satisfaction through efficient problem resolution and strong collaborative skills.
Overview
3
3
years of professional experience
Work History
Service Desk Tech
Compucom
Pune
09.2022 - Current
- Monitored and maintained the service desk ticketing system, ensuring all tickets were responded to in a timely manner
- Developed and implemented an IT service desk system to provide support to users
- Tool we use to create incident is Service now
- Resolving issues of M-365 and Windows updates
- Escalating the incidents to the dedicated team
- Recovering bit locker key via active directory
- Remote in and troubleshooting the issues of applications
- Mapping printers, Password resets, Helping with VPN
- Skilled in monitoring and maintaining service desk systems, implementing IT solutions, and resolving technical issues
- Proficient in a range of IT tools including Active Directory, PowerShell, SCCM, and ServiceNow
- Experienced in troubleshooting M-365 and Windows updates, recovering BitLocker keys, and resolving application issues
- Proven track record of escalating incidents, assisting with VPN, and mapping printers
- Adept at multitasking, working collaboratively, and swiftly adapting to new technologies
- Committed to delivering high-quality support to ensure seamless operations for end-users
Customer Service Representative
Concentrix
Pune
06.2021 - 03.2022
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
- Resolved customer complaints in a timely and satisfactory manner
- Maintained detailed records of customer interactions and transactions
Skills
- Software installation
- Incident management
- Operating systems
- Hardware support
- System administration
- Asset management
- Remote support
- Desktop support
- Network diagnostics
- Application support
- Active listening
- User support
- Network configuration
- Ticket management
- Technical troubleshooting
- Microsoft outlook
Country
India
Jobtitle
Service Desk Agent
Education
HSC - Dr. Dy Patil College ACS , Pimpri - Pune
2019
Diploma Course of Aviation and Hospitality - From Frankfinn Institute
2020
Timeline
Service Desk Tech
Compucom
09.2022 - Current
Customer Service Representative
Concentrix
06.2021 - 03.2022