Ajinkya Sawai
Associate Cloud Support Engineer
Aurangabad
Summary
Experienced with cloud infrastructure management and technical support. Utilizes problem-solving skills to address complex technical issues and enhance system performance. Knowledge of cloud platforms, Linux and customer communication ensures efficient and effective support.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Associate Cloud Support Engineer
Digital Ocean
12.2024 - 04.2025
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
- Providing the solution on OS, Cloud based issues to the customer within the specific SLA.
- Replicate the issue in own environment and provide the solution to the customer.
- Troubleshooting network related issues.
- Troubleshooting Compute, Storage and Networking issues on Digital Ocean platform.
Customer Operations Engineer
Cloudera Data Platform Ltd.
11.2022 - 07.2024
- Working on CDP/HDP to troubleshoot the cases of the customer's Hadoop platform along with assisting the customers with their public cloud like AWS
- Contributing towards the Knowledge Base with my troubleshooting methods. Helped in the collaboration with Engineering and Product Specialist team regarding feature enhancement requests and bugs.
- Scheduling and Patching of the Linux servers on security and OS level.
- Managing the Linux environment on AWS and On-Premises.
- Resource Management, User Management
- Disk Management with the help of LVM, Partitioning.
- Troubleshoot the issues of the customer for services along with analysis of the logs.
- Monitoring and managing the resources and make sure that the environment is up and running with the High Availability.
- Assisting escalations and the top-priority technical issues to meet the SLAs.
Cloud Support Associate (AWS)
Blazeclan Pvt Ltd.
09.2019 - 10.2022
- Creating and deploying Ec2 instance.
- Monitoring services via AWS cloudwatch service.
- AWS provisioning via AWS CLI this includes defining VPCs, IAM Policies/Groups, and Security Group.
- Provisioning Databases(RDS Instances).
- Participate in planning, implementation, and growth of our infrastructure on Amazon Web Services.
- Lead the team of 11 engineers to delivering the projects efficiently.
Education
Masters - Computer Science
Dr. Babasaheb Ambedkar Marathwada University
Skills
AWS
Linux administration
Network troubleshooting
Monitoring tools
Customer support
Incident management
Certification
Redhat System Administrator - RHEL 7, 190-032-706
Timeline
Associate Cloud Support Engineer
Digital Ocean
12.2024 - 04.2025
Customer Operations Engineer
Cloudera Data Platform Ltd.
11.2022 - 07.2024
Cloud Support Associate (AWS)
Blazeclan Pvt Ltd.
09.2019 - 10.2022
Masters - Computer Science
Dr. Babasaheb Ambedkar Marathwada University
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