Ajit Dey
Bangalore
Summary
Engineering Graduate with 10+ years of work experience in Program / Project Management. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals. Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication. Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program / Project Manager – Cloud, Infrastructure, Operations Analytics
Kyndryl
09.2021 - Current
- Manage end-to-end delivery of Digital transformation of IT infra-Projects, Plan, Design, Execute, Control & Close
- Handled end to end of CPS and CPS S/W DC installation, configuration, testing, deployment of VMs
- Manage AXA PlaaS CPS and CPS s/w system upgrade involving multiple technical expertise, IBM lab, Redhat, vmWare, Storage, Network
- Common vulnerabilities and exposures (CVE) : Test and deployment of patch/APAR to fix CVE first in IT environment. Upon successful execution and presentation to client, update all PROD environment with the patch/APAR FIX
- Manage compliance process of new and decomm of devices both Virtual and physical.
- Currently managing end to end delivery of AXA vm migration from PlaaS to POD, including DC network readiness, PIVOT LUN creation, VM migration and deletion/cleaning of SNAP post migration completion.
- Applications/Tools used: IBM Cloud, , Transition Manager, MS-Project, Service Now, SDP, Seibel, JIRA, MS-Visio, Slack, BOX and Slack, ADO, Share-point
Program / Project Manager – Cloud, Infrastructure, Operations Analytics
IBM India Pvt Ltd
09.2017 - 09.2021
- Manage end-to-end delivery of Digital transformation of IT infra-Projects, Plan, Design, Execute, Control & Close
- Liaison with stakeholders both internal and Clients to understand scope of work. Prepare Project Charter, Project Management Plan, Run-Book, track and handle Risk Management
- Handle Build Projects, Migration Projects, and Release management along with PMO using Agile Methodology
- Use appropriate BI tools for loading data for discovery, planning, creating recipes and Run-Books as per the IBM DCCM Methodology in line with SCRUM / Agile
- Work closely with all the Application Developers to install, Build and upgrade appropriate Cloud related apps and Work-flows Management tools for the customer.
- Host regular meetings as per schedule and present the deck to Steering Committee and higher management.
- Re-visit workload on a regular interval, upgrade and install new patches.
- Overlook Service Management Process and Procedure, Negotiate SLAs, review and propose Continual Improvement activities and Enhancement plans.
- Applications/Tools used: IBM Cloud, ELK,, Transition Manager, MS-Project, Service Now, SDP, Seibel, JIRA, MS-Visio, SAP, BOX and Slack, ADO, Share-point
Project Manager – IT Infrastructure, Technical Project Manager, Engineering Project Manager
Verizon Communications
01.2017 - 09.2017
- Prepare and execute Projects as per plan by coordinating with clients and PMO
- Design and maintain SharePoint site for capturing Project details, Timelines, Lessons Learned, Risks & Issues for Data Center, Cloud and Telecom related Engineering projects.
- Schedule kick-off calls, Prepare Project Plan by discussion with Sales Manager, Engineers, Architects, Network & OS Engineers and communicate the same to Customer.
- Create, Secure Approvals and Execute Change requests for projects involving changes to Dev Environment.
- Build IT Infrastructure in DC and on Verizon Cloud for customers across US, UK and Asia.
- Telecom and Data Centre
- Applications/Tools used: SharePoint 6.3, PremiSys-Seibel, MS-Project, JIRA, Informatica, Hyperion, SAP BI/BW SDP, MS-Visio and Jabber.
Service Delivery Lead / Reporting
Hinduja Global Solutions Ltd
06.2006 - 01.2017
- Testing and troubleshooting DSL and T1/T3 and Ethernet circuits with Telecom Vendor (Verizon, ATT, CenturyLink)
- Billing claim with Vendor on various disconnected circuits and duplicate/Invalid dispatches
- Currently handling a team of 20 associates who are working on various profiles.
- Manage shift schedules, leaves and shift compensation
- Analyze and evaluate the performance of the team and take up initiatives to enhance the quality of work to meet the required client metrics.
- Triage issues using ticketing system for right prioritization
- Billing claim with Vendor on various disconnected circuits and duplicate/Invalid dispatches
- Be aggressive and pro-active in addressing potential problems and SPO’s
- Generate weekly/monthly incident and problem metrics to measure the success percentage of the teams in terms on conversion rate to meet our clients' required criteria.
- Create and present graphical reports of the data to depict the data in pictorial format.
- Managing and handling operations review with onshore client where key responsibility is to showcase entire operation performance for the month.
- Pulling out data and generating SLA and KPI reports from server.
- Work with various operations, sales, field tech and engineering teams to drive project
- Download work volume for the day and segregate according to the staffing. Generate a report on a daily which depicts work volume v/s staffing.
- Update and upload internal portal with new updates and operations review data.
- Applications used: Brio/Hyperion 6.2, Oracle EPM, SQL PL/SQL, CRM, Visio, Weboss – Testing Tool, Ms-SharePoint, MS-Word, MS-Excel, VBA, MS-PowerPoint and internal applications.
Education
Pre-University - Science
Nagaland University
B-Tech - Chemical Engineering
NITK - SURATHKAL
Skills
Skilled in planning, organizing, and executing projects with strong abilities in team coordination, communication, timeline management, and risk handling Experienced in monitoring progress, optimizing resources, and delivering projects on schedule and within scope
Certification
- PMP (PMI certified Project Management Professional) – Pearson Vue, 2022
- Prince 2 – Axelos, 2017
- ITIL V3 in ITSM, Axelos, 2015
- Cloud Computing – CloudThat, 2017
- CSMO – Cloud Service Management and Operations.
- IBM Associate Project Manager
- IBM Cloud Migration Explorer
- Python for Data Science - ACCLAIM
- Enterprise Design Thinking for AI
- IBM Agile Explorer
- IBM Cloud Essentials
- Storage and Cloud essentials
- CSM Certified
Timeline
Program / Project Manager – Cloud, Infrastructure, Operations Analytics
Kyndryl
09.2021 - Current
Program / Project Manager – Cloud, Infrastructure, Operations Analytics
IBM India Pvt Ltd
09.2017 - 09.2021
Project Manager – IT Infrastructure, Technical Project Manager, Engineering Project Manager
Verizon Communications
01.2017 - 09.2017
Service Delivery Lead / Reporting
Hinduja Global Solutions Ltd
06.2006 - 01.2017
B-Tech - Chemical Engineering
NITK - SURATHKAL
Pre-University - Science
Nagaland University