Ajit Gawarkar

• Monitored and resolved clearing issues (all markets), designed automation solutions to improve performance, and proactively recommended process improvements for clearing operations.
• Proactively monitored applications and service alerts, responded swiftly to maintain system uptime and minimize impact on business operations.
• Spearheaded Business Continuity (BC) and Disaster Recovery (DR) exercises, ensuring team preparedness and facilitated client-initiated DR testing.
• Delivered regular status updates, participated in weekly meetings, and collaborated with cross-functional teams to resolve issues and develop preventative measures.
• Led cross-functional collaboration, empowered teammates through training, and enhanced overall team efficiency

Client - Credit Suisse

• Provided comprehensive L2 support for FIS and CS hosted applications, ensuring smooth operations across all markets.
• Monitored Start of Day (SOD) for market activities in all regions, proactively resolving clearing issues and minimizing client impact.
• Championed continuous process improvement by analyzing trends, recommending automation and efficiency-driven changes, and providing feedback on data analysis.
• Owned the creation and maintenance of Standard Operating Procedures (SOPs) for alerts, ensuring clear and consistent handling of critical notifications.
• Actively participated in incident management and change validation processes, contributing to a stable and efficient clearing environment.
• Delivered regular status updates on critical production issues and participated in weekly team meetings, fostering effective communication and collaboration.

Client - Putnam Investments

• Streamlined daily Start-of-Day (SOD) and rollover tasks using Autosys JIL scripting, enhancing operational efficiency for pre-trade and post-trade compliance checks.
• Owned 24/7 production support for 36+ applications, ensuring timely resolution of incidents, adherence to SLAs, and customer satisfaction.
• Analyzed trends, identified areas for automation, and recommended improvements to optimize workflows.
• Effectively coordinated with cross-functional teams, vendors, and stakeholders during incident management, change management, and DR/BC exercises.
• Possesses strong experience in Autosys administration, batch processing, FTP management, and troubleshooting methodologies.

Client - MasterCard

• Successfully led the L1 support team, ensuring efficient 24/7 support for Commercial applications and fostering a strong knowledge base.
• Facilitated a smooth knowledge transition from the previous vendor, streamlining processes and recommending automation for enhanced efficiency.
• Provided expert L1 support and actively participated in incident management and change validation, contributing to a stable application environment.
• Analyzed trends, identified areas for automation, and recommended process improvements, ensuring continuous service optimization.
• Delivered regular status updates, initiated TRTs for critical issues, and coordinated with other teams for timely resolutions.
• Possesses strong troubleshooting and diagnostic skills, utilizing established processes and scripts to restore technical services. Additionally, created and maintained SOPs for alerts for clear handling of critical notifications.
• Effectively managed resource allocation across all shifts, ensuring smooth BAU (Business As Usual) operations.