Accomplished Hospitality Professional with 14 years in food and beverage service, restaurant operations, and banquet management in premium hotels and resorts. Expert in leading service teams, managing events, maintaining guest satisfaction, and ensuring compliance with brand standards and hygiene protocols. Offers hands-on experience in pre-opening hotel operations and frontline team coaching.
Work History
Assistant Banquet Manager
8 Months
Hilton Garden Inn | Surat | 03.2026 - Current
Supported food and beverage operations across restaurant and banquet functions, ensuring service standards and guest satisfaction.
Coordinate with culinary, front office, housekeeping, engineering and event teams to deliver smooth operations and timely event execution.
Monitored staffing, conducted briefings and training, gathered guest feedback, managed inventory, and ensured service readiness of operating equipment.
Support cost-control initiatives, operational reporting, audit preparation and compliance with hotel SOPs.
Assistant Restaurant Manager
11 Months
Mayfair Spring Valley | Guwahati | 04.2025 - 03.2026
Supervised daily dining room operations at Mayfair Spring Valley
Coordinated team deployment and daily briefings to effectively address guest requests and service recovery.
Ensured consistency, cleanliness, and guest-focused service during restaurant operations and service delivery.
Trained servers and hosts on service standards
Coordinated scheduling for front-of-house restaurant staff
Assistant Banquet Manager
2 Years 2 Months
Novotel Goa Dona Sylvia Resort | 02.2023 - 04.2025
Coordinated banquet operations and setups, leading service teams to fulfill client requirements and adhere to event timelines.
Coordinated Hilton Garden Inn banquet events with kitchen and catering teams.
Supervised banquet staff during setup, service, and teardown.
Reviewed banquet event orders and confirmed service details with clients.
Collaborated with internal departments to ensure service quality and operational readiness, enhancing guest satisfaction.
Food & Beverage Executive
6 Months
Le Méridien Goa | 07.2022 - 01.2023
Served guests across luxury dining, lounge, and poolside outlets at Le Méridien Goa.
Executed food and beverage service adhering to hotel standards, enhancing guest experience and supporting smooth daily outlet operations.
Set up buffet displays, banquet tables, and dining stations for service.
Prepared tableware, cutlery, and linens for daily restaurant operations.
Team Leader – Food & Beverage Service
3 Years
Hyatt Centric Goa | 01.2019 - 01.2022
Supervised daily guest service operations at Hyatt Centric Goa
Led service associates in daily operations, ensuring smooth execution of service standards and supporting hotel pre-opening tasks.
Collaborated with pre-opening team to prepare hotel for launch.
Coordinated team schedules and shift handovers across service areas
Trained associates on Hyatt standards and hotel procedures
Team Leader – Food & Beverage Service
3 Years 2 Months
Hyatt Place Goa | 11.2015 - 01.2019
Led front-line teams across Hyatt Centric Goa guest service operations.
Supervised service operations, facilitated staff training, and established service routines for successful pre-opening.
Monitored guest requests and resolved service issues promptly.
Coordinated daily hotel workflows and assigned tasks to team members.
Collaborated with pre-opening team to prepare operations
Senior Steward
1 Year 11 Months
Ocean Palms | 12.2013 - 11.2015
Supported restaurant service during peak times, ensuring mise-en-place, cleanliness, and guest satisfaction.
Monitored kitchen cleanliness standards throughout Ocean Palms service spaces.
Managed warewashing workflow during busy service hours. with culinary and banquet teams.
Coordinated warewashing workflow with culinary and banquet teams to maintain efficient service operations.
F&B; Associate
9 Months
Hotel La Calypso | 04.2012 - 01.2013
Supported food and beverage service by taking orders and ensuring outlet readiness for optimal guest experience.
Assisted guests with check-in, check-out, and stay requests at hotel front desk.
Managed reservations, room changes, and booking updates in hotel systems to enhance operational efficiency.
Collaborated with housekeeping to ensure timely preparation of clean rooms for arriving guests.
Education
3-year Diploma - Hotel Management
Global Institute of Management | Cuttack, Odisha
Post Graduate Diploma - Computer Applications (PGDCA)
Global Institute of Hotel Management Cuttack | Cuttack
1 year.
Skills
Event coordination
Restaurant & Banquet Operations
Service standards
Cost control
Feedback resolution
Menu engineering
Inventory control
Audit compliance
Basic P&L; Reporting
MS Office | MICROS | MICROS Simphony | OPERA | WinHMS | IDS
Team leadership
MS Office | MICROS | MICROS Simphony | OPERA | WinHMS | IDS