Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
11
AJIT KUMAR RAI

AJIT KUMAR RAI

Human Resources Leader
Bangalore,KA

Summary

Strategic HR leader with 20+ years of experience in BPO and HR domains. Expertise in reducing attrition, boosting engagement, optimizing talent acquisition, and enhancing operational efficiency. Skilled in bridging HR and Operations to improve workforce performance and business outcomes. Seeking to lead impactful HR initiatives in a dynamic organization, with flexibility for on-site visits and collaborations with US-based stakeholders (holds US B2 visa).

Overview

21
21
years of professional experience
6
6
Certifications
3
3
Languages

Work History

Vice President – Global Human Resources

Stellar Innovations Pvt. Ltd
02.2024 - Current
  • Accelerated talent acquisition, achieving a 90% fill rate for critical, long-standing niche roles within three months.
  • Optimized hiring processes, reducing overall recruitment turnaround time by 30%.
  • Successfully partnered with leadership to foster a positive and productive work environment, contributing to increased employee satisfaction scores.
  • Reduced attrition by 7% through the implementation of a targeted employee engagement program, enhancing overall satisfaction in a BPO environment.
  • Streamlined HR operations and enhanced data accuracy by successfully implementing a new HRIS module, centralizing employee data into a unified repository.
  • Designed and implemented a comprehensive onboarding program that improved new hire engagement and reduced time to productivity.
  • Enhanced production efficiency by developing and executing a comprehensive talent development program, significantly improving the quality of freshers hiring.
  • Developed and implemented employee recognition programs that acknowledged and rewarded high-performing individuals and teams.
  • Ensured compliance with global labor laws and regulations while managing employee relations for a 1500+ workforce.

Vice President – HR and Screening Services

IDA Automation Pvt. Ltd
01.2017 - 01.2024
  • Implementing a new HRIS module successfully centralized employee data, leading to streamlined HR operations and enhanced data accuracy.
  • Established and maintained effective HR policies and procedures that ensured compliance and supported the company's growth.
  • Built and maintained strong relationships with external recruitment partners to ensure a consistent talent pipeline.
  • Managed the company's compensation and benefits programs, ensuring they were competitive and aligned with industry standards.
  • Supervised overall Operations, Sales, Client Services, and Business Activities, developing high-quality business strategies and plans to drive organizational success.
  • Led business development initiatives to drive revenue growth by identifying and pursuing new opportunities, expanding the company’s market presence.
  • Developed and delivered compelling presentations to clients, partners, and stakeholders, effectively communicating business goals, strategies, and outcomes.
  • Collaborated with cross-functional teams to ensure the seamless execution of business initiatives, ensuring alignment with organizational objectives.
  • Conducted market research and analysis to identify emerging trends, market opportunities, and potential competitive threats, informing strategic decision-making.
  • Provided strategic advice and recommendations for business improvements by analyzing complex situations and offering practical solutions.
  • Managed all ISO and ISMS audits for the organization, ensuring full compliance and maintaining certification standards.
  • Understanding of cybersecurity principles, including data privacy regulations, incident response, and risk mitigation strategies.

Deputy Head of Operations

Footprints Collateral Services Pvt. Ltd
01.2011 - 12.2016
  • Company Overview: (Authbridge)
  • Ensured the achievement of production budgets as established by Footprints Corporate, driving operational efficiency and financial success.
  • Maintained high client satisfaction by consistently meeting client SLAs and ensuring quality control for all customer acquisition and service delivery outputs.
  • Optimized costs within teams and processes, providing clear direction and solutions to improve delivery performance.
  • Led teams efficiently, ensuring quality-driven outcomes through effective planning, leadership, and organizational control.
  • Developed and managed operational vendors, ensuring alignment with regional budgets and delivering results in line with Footprints' objectives.
  • Set aggressive yet achievable operational and performance goals for each vertical, aligning them with Footprints' long-term strategic goals.
  • Managed ISO and ISMS audits, ensuring full compliance and maintaining certification standards for the organization.
  • Monitored team health through various tools, including: Conducting employee/leadership surveys and 1:1 discussion, taking corrective actions as needed.
  • Hosting skip-level discussions and Counselee-Counselor meetings/forums.
  • Successfully implemented a renewable energy project as part of the 'Environmental, Social, and Governance' (ESG) initiative by installing solar panels, reducing reliance on non-renewable energy, lowering the carbon footprint, and cutting electricity costs, all while enhancing ESG performance.
  • Established Footprints offices in Texas, USA, and Manila, Philippines, facilitating global expansion and strengthening international operations.
  • (Authbridge)

Subject Matter Expert – Level 4

AXA Business Services
05.2005 - 07.2009
  • Generating resource reports for Management Review.
  • Overseeing Quality Assurance for the process.
  • Training the team members and maintaining training guides.
  • Maintaining all the documentation pertaining to the process for ISO.
  • Traveled to the UK (Bristol) as a Process Trainer for a new migration.
  • Migration was successfully completed within six months.
  • Handled a team of 23 resources.
  • Awarded as Best Trainer award (Extra Miler Award).

Sr. Customer Service Executive

Vanguard Business Solution
11.2004 - 05.2005

Education

Master of Business Administration -

Sikkim Manipal University

Bachelor of Hotel Management - undefined

Garden City College

Skills

Collaborative strategic planning

Certification

POSH Certification, 2025

Personal Information

Date of Birth: 06/13/83

Timeline

Vice President – Global Human Resources

Stellar Innovations Pvt. Ltd
02.2024 - Current

Vice President – HR and Screening Services

IDA Automation Pvt. Ltd
01.2017 - 01.2024

Deputy Head of Operations

Footprints Collateral Services Pvt. Ltd
01.2011 - 12.2016

Subject Matter Expert – Level 4

AXA Business Services
05.2005 - 07.2009

Sr. Customer Service Executive

Vanguard Business Solution
11.2004 - 05.2005

Bachelor of Hotel Management - undefined

Garden City College

Master of Business Administration -

Sikkim Manipal University

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AJIT KUMAR RAIHuman Resources Leader