Managerial and Functional Responsibilities:
- Led end-to-end project management of translation services for multiple life science clients, ensuring timely delivery and high-quality outcomes.
- Managed both offshore and onshore teams for various NASA accounts, fostering collaboration and efficiency.
- Prepared and presented monthly reports for external and internal stakeholders, including reconciliation, billing, budget, KPI, and QBR data.
- Oversaw project finances exceeding $5 million, driving revenue growth and profitability for the life science division.
- Conducted pricing negotiations to finalize work orders and quotes, optimizing project costs.
- Facilitated regular meetings with the team and shared updates during weekly client calls.
- Participated in organizational training programs, delivering project management training for mid-level resources and onboarding sessions for new hires.
- Ensured timely project delivery by effectively allocating resources based on project requirements.
- Utilized various SDL tools, including World Server, TMS, Trados, and Pasolo, to enhance project execution.
- Provided guidance on complex software localization projects involving audio and video files.
- Improved the SDL CAR system by performing root cause analysis to resolve issues collaboratively with linguistic, DTP, engineering, and testing teams.
- Enhanced project delivery processes by introducing a detailed Material Delivery Sheet (MDS) for client and internal reference.
- Recommended updates to MultiTerm and Translation Memory (TM) while collaborating with language analysts and the translation team.
People Management Responsibilities:
- Led daily stand-up meetings to address project issues, status reports, and team availability and utilization.
- Conducted interviews for new candidates, providing constructive feedback based on evaluations.
- Coordinated cross-utilization of resources based on availability and project needs for onshore and in-house accounts.
- Gathered employee feedback, facilitated one-on-ones, and supported senior leads in performance appraisals.
- Managed conflicts and escalations within onshore and offshore teams to ensure high-quality project deliveries.
• Requirement Analysis: To analyze client requirements and obtain a clear understanding of Technology deliverable.
• Solution Designing: Design and develop the most ideal technology solution as per client requirements. Includes preparing an exhaustive Technology Design Document and obtaining client and stakeholder sign-offs.
• Planning ,Configuration and Scheduling: Maintain a calendar for various projects and schedule activities as per priority.
• Capacity Planning: Inventory control for all technology related equipment.
• Delivery and Timeline: Ensure deliverable for all projects are completed on time.
• Documentation: Maintain appropriate documentation for all projects.
• Crisis Management: Handle crisis effectively and ensure quick and prompt action is taken to ensure business continuity and reduce downtime.
• Procurement: Recommend acquisition of appropriate IT equipment.
• Project Management , IT Strategy, Infrastructure & Operation: Closely work with Senior Management and lead customer from front for solution designing , project management and ensure smooth delivery of project deliverable
• Effective communication with PMs, internal teams and client when required.
• Responsible to handle all project - related administration.
• Responsible for the storage and accurate filing of all assets received and delivered.
• Manage third party vendors as per requirement of the projects scope including selection; create agreements, reviews and approval of vendor invoices.
• Develop and maintain the Project Execution Plan and Change Control System.
• Collate all the information that are required for generation of the reports.
• Preparing estimates and assist PM in preparation of budgets.
• Responsible to create quote/RFQ and send it to the client for approval.
• Attend the Minutes of Meeting and responsible of jotting and distribution among the team members.
• Effective management of the projects.
• Create Risk Management Plan and maintain Risk Register by mapping project specific risks, identify contingency actions to develop and provide solutions to problems.
• Responsible to set up project as determined in Project Management project guidelines including the booking of vendor resources and issuing purchase orders.
• Responsible to maintaining all the internal project documents.
• Responsible of handling all the finances related to the project i.e. (generating the invoice for the work done by different resources/vendors, calculating estimates, forecasting, budgeting and analyzing the Gross margin of the project).
• Develops new and entry level Project Managers through training and coaching opportunities and by creating methodologies, tools, and checklists to improve the project management process.
• Assigns, monitors and measures project team members’ work. Manages team’s compliance with standards, practices and policies.
• Maximizes utilization of team, preparing alternative work for periods without projects and/or billable work for other teams and units
• Researching on varied topics on the internet using various Directories, Conference, LinkedIn etc
• Creating a database of all the companies and their key executives with all details for the company business development team in order to explore new business areas.
• Responsible for providing quality database to sales team members for prospecting and Business Development.
• Working closely with sales team to understand their requirement and level of information and detailing required.
• Reporting and syndicating information based on research.
• Responsible for updating the Industry related news on the company website on a day to day basis.
• Getting the Bid Documents of the respective tender as per the client request
• Interaction with the Vendor Team.
• General Supervision and Job Prioritizing, setting Goals and Targets.
• Allocation of work of the project to the vendors and review the project activities on day to day basis.
• Responsible for maintaining project work schedule and follow up on deliverables among respected vendors.
• Conducting feedback sessions, solving Vendors and Clients queries.
• Responsible for coordinating with different teams within organization for fulfillment of project deliverables.
• Creating a transparent project status, daily tracking and MIS reports to be shared with the Project Manager.
• Creating the Minutes of Meeting of the Team Call and the Client Call.
• Preparing and sending a brief description of the task done with details attached in Microsoft Word as a daily report to the Project Manager via E-mail.
• Client interaction on project deliverables.
• Responsible of handling all the finances related to the project i.e. (generating the invoice for the work done by different resources/vendors, calculating estimates, forecasting, budgeting and analyzing the Gross margin of the project).
• Interaction with the Vendor Teams and negotiating with them on file delivery dates
• General Supervision & Job Prioritizing, setting Goals and Targets.
• Maintaining project work schedule and follow up on deliverables among respected vendors.
• Allocation of work, training of Staff and Vendors on the Project.
• Conducting feedback sessions, solving the Vendors and Staff queries.
• Conducting Quality Checks to meet client accuracy requirements.
• Responsible for the QA/QC of the deliverable files.
• Serving as a Team Leader on special project with small group of employees and overseeing the performance of employees; and other task as assigned.
• Ownership for sizing & vendor co-ordination for project deliverables.
• Responsible for creating a transparent project status, daily tracking and MIS reports to be shared with the Project leader and Project Manager.
Global HR recognized excellent resource utilization which crossed the company’s Average Target percentage.
The Company nominated for MDP Level-2 certification by approving to skip a seniority level.
Appreciated by PMO Director for leading PMO trainings to junior executives.
Certified Scrum Master by Scrum Alliance.
Project Management Pathways (PMP), 36 Contact Hours, approved by Project Management Institute (PMI).
Global Leadership Program – TT Global Learning Systems
Managerial Development Program (Level 1) – TT Global Learning Systems
Managerial Development Program (Level 2) –TT Global Learning Systems
Certified World Server / Trados Project Manager in-house SDL