Ajit Patel
India Key Account Manager
Noida,Uttar Pradesh
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Key Account Manager
Uber India Systems Privet Limited
Gurugram
10.2019 - Current
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed and delivered presentations to key customers to position products and services.
- Analyzed key competitors to respond to competitive threats.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Conducted economic and demographic research and analysis to produce critical reports.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Consulted with businesses to supply accurate product and service information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated advertising brochure for vendor use.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Assistant
Tech Mahindra
Noida
09.2019 - 10.2019
- Described products to customers and how best to care for merchandise.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Gathered and verified data from customers to promote marketing initiatives.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education Counselor
Digitech Call Systems
Noida
07.2019 - 09.2019
- Met with students in-person and spoke over telephone to help students construct class schedules.
- Mentored low achieving students to develop plans for grade improvements.
- Identified potential barriers within student academic process to initiate steps for resolution.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
Education
PGDM - Operations Management & Analysis Management
Birla Institute of Management & Technology
Greater Noida 08.2022 - Current
B.Tech - Mechanical Engineering
Dr. A P J Abdul Kalam Technical University
07.2015 - 06.2019
Skills
Key account management
Hobbies
My hobbies are playing cricket, reading motivational books, and traveling
Timeline
PGDM - Operations Management & Analysis Management
Birla Institute of Management & Technology
08.2022 - Current
Key Account Manager
Uber India Systems Privet Limited
10.2019 - Current
Customer Service Assistant
Tech Mahindra
09.2019 - 10.2019
Education Counselor
Digitech Call Systems
07.2019 - 09.2019
B.Tech - Mechanical Engineering
Dr. A P J Abdul Kalam Technical University
07.2015 - 06.2019
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