Ajit Poojary
Operations Manager
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Operations Manager
Jio World Drive
Mumbai
08.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in recruiting, hiring and training of team members.
Executive Housekeeper
The Oberoi Hotels and Resorts
Cochin
12.2019 - 08.2022
- Budgeting.
- Inventory Control.
- Refurbishment of rooms and public areas.
- Handling VIP Movements.
- Conduct daily briefings and auditing floor housekeepers. Approval and reordering of new/old housekeeping related items/ amenities.
- Planning shift allocation and duty roaster of team and floor executives/ supervisors.
- Establish and /or implement operating procedures
- Responsible for all audits and guest satisfaction scores.
- Making and implementing of all action plans and improvement plans. Conducting interviews/appraisals/job chats.
- Coordinate inspection or inspect assigned areas to ensure standards are met.
- Coordination and liaison with other departments and various contractual agencies.
- Waste management.
- Effectively managing the expenses of the department.
- Actualization of training and conducting training sessions for team members.
- Addressing guest complaints with effective recovery.
- Projects handled– Dry docking of The Oberoi Vrinda luxury Cruiser, PPM of the restaurant and guest rooms and Up gradation of features in guest room.
- Handled front office, during daily operations.
- Have conducted events in co ordination with Event organizers and have also been part of Sales team to promote the same.
- Handled administrative tasks.
Assistant Executive Housekeeper
The Oberoi Hotels & Resorts
Mumbai
07.2017 - 12.2019
Assistant Housekeeping Manager
The Oberoi Hotels and Resorts
Mumbai
06.2014 - 06.2017
Housekeeping Supervisor
Trident Udaipur
Udaipur
01.2011 - 04.2012
Housekeeping Attendant
Trident Udaipur
Udaipur
09.2009 - 12.2010
Education
Post Graduate in Housekeeping Management - Housekeeping Management
The Oberoi Centre For Learning And Development
New Delhi, India 06.2012 - 2014.06
Bachelor of Science - Hotel Management
Institute of Hotel Management
Ahmedabad 05.2006 - 2009.06
High School Diploma -
Maharashtra State Board of Secondary And Higher
Mumbai 06.2004 - 2006.06
Skills
Cost reduction strategies
Accomplishments
- Distinction holder at The Oberoi Centre of Learning & Development (OCLD).
- Scored 100% in public areas and 90% in rooms for 3 consecutive audits(Leading quality assurance audit).
- Handpicked for Management Development Program (MDP) of The Oberoi Group: Exclusively for High Performing Executives.
- Have achieved and maintained a Net Promoter Score (NPS) of above 90 % Year to Date.
- Forerunner within the hotel the highest training man hours.
- An Oberoi Group Certified Departmental Trainer (CDT)
Additional Information
Personal Details
Father's name : Sadashiv Poojary
Date of Birth : 13th February, 1989
Sex : Male
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi, Marathi, and Kannada.
Reference
Mr. Jishnu Veliath
General Manager - Trident Chennai Email: jishnu.veliath@tridenthotels.com
Hand phone: +91 9811717437
Ms. Indira Paul
Corporate Housekeeper– Radisson hotels
Hand phone: +91 9820254624
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
Jio World Drive
08.2022 - Current
Executive Housekeeper
The Oberoi Hotels and Resorts
12.2019 - 08.2022
Assistant Executive Housekeeper
The Oberoi Hotels & Resorts
07.2017 - 12.2019
Assistant Housekeeping Manager
The Oberoi Hotels and Resorts
06.2014 - 06.2017
Post Graduate in Housekeeping Management - Housekeeping Management
The Oberoi Centre For Learning And Development
06.2012 - 2014.06
Housekeeping Supervisor
Trident Udaipur
01.2011 - 04.2012
Housekeeping Attendant
Trident Udaipur
09.2009 - 12.2010
Bachelor of Science - Hotel Management
Institute of Hotel Management
05.2006 - 2009.06
High School Diploma -
Maharashtra State Board of Secondary And Higher
06.2004 - 2006.06
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