Summary
Overview
Work History
Education
Skills
Languages
Personal Details
Timeline
Generic

Pankaj Mali

29/1 Samarth Colony Shivnagari Bijalinagar Chinchwad Pimpri-Chinchwad, Pune

Summary

Dynamic hospitality professional with a proven track record at Hotel Celebrations Inn, excelling in customer service and staff management. Successfully enhanced guest satisfaction through strategic initiatives and effective complaint resolution. Adept at balancing cash transactions and fostering a disciplined team environment, ensuring high-quality service delivery.

Overview

3
3
years of professional experience

Work History

Manager on Duty

Hotel Celebrations Inn
Pimpri-Chinchwad
12.2024 - Current
  • Conducted regular team meetings to discuss operational issues.
  • Audited cash registers at the end of each shift for accuracy.
  • Interacted with customers regularly to ensure their needs were met.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Resolved customer complaints in a professional manner.
  • Developed strategies to increase customer satisfaction ratings.
  • Provided guidance and support to team members when needed.

Front Desk Receptionist

Hotel Celebrations Inn
Pimpri-Chinchwad
01.2022 - 12.2024
  • Greeted customers warmly and made them feel welcome.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Responded to customer inquiries via phone, email, and in person.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Explained policies and procedures to visitors.

Education

Bachelor of Arts - Journalism And Mass Communication

Dr. D.Y. Patil International University in Akurdi
Pimpri-chinchwad
04-2025

Diploma - Hotel Management

Indian Institute of Business Management
Pimpri-Chinchwad
04-2020

12th -

S.C.S Balsoor, Osmanabad
Osmanabad
02-2018

10th -

S.S.V. Sastur, Osmanabad
Osmanabad
03-2016

Skills

  • Customer service focus
  • Staff management
  • Staff discipline
  • Guest services

Languages

Marathi
First Language
English
Beginner
A1
Hindi
Beginner
A1

Personal Details

  • Date Of Birth - 30/06/2000
  • Marital - Single
  • Nationality - Indian
  • Gender - Male

Timeline

Manager on Duty

Hotel Celebrations Inn
12.2024 - Current

Front Desk Receptionist

Hotel Celebrations Inn
01.2022 - 12.2024

Bachelor of Arts - Journalism And Mass Communication

Dr. D.Y. Patil International University in Akurdi

Diploma - Hotel Management

Indian Institute of Business Management

12th -

S.C.S Balsoor, Osmanabad

10th -

S.S.V. Sastur, Osmanabad

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Pankaj Mali