Ajit Regalla
IT Project Delivery Manager
Hyderabad
Summary
Seasoned ERP professional with proven track record as Project/Delivery Manager and Oracle e-Biz suite/Oracle SaaS consultant, managing projects of various sizes at a Global scale. Led projects for clients across USA, EMEA, and APAC. Handled multiple accounts/projects simultaneously, activities included project deliverables, resource allocation/utilization, Client communication, escalations handling, staffing requirements, project budgeting and control, participating in RFP's, business process mapping, leading project teams both Onsite-Offshore Models. Strong people leader managing and leading diverse teams.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Project and Delivery Manager
Zensar Technologies Ltd.
Hyderabad
08.2016 - Current
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Diminished accidents by identifying root causes for corrective action.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Managed work product delivery.
- Resource Onboarding, utilization, Conflict resolution and management.
- Project costing, budgeting and controlling, internal and external stakeholders management
- Pre Sales, Business Process & Technology Consulting along with Solution Design
Managing Principal Consultant
Apps Associates Pvt. Ltd.
Hyderabad
05.2012 - 08.2016
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Pre Sales, Business Consulting & Technology Consulting
- Liaison and coordination between internal and external stakeholders
Oracle CRM Consultant
Datacore Technologies Pvt. Ltd.
Hyderabad
01.2012 - 05.2012
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implement Oracle Service Contracts, Field Service, Depot Repair, Installed Base, Sales Online, OM.
- Solution design for customization.
Project Lead
Polaris Enterprise Solutions Ltd.
Gurgaon
03.2011 - 12.2011
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Managed risk, investigated solutions and established project recovery plans.
- Handling the client’s offshore team and assign the tasks based on the resource’s skill set.
- Preparing the documentation for new implementations adhering to best Business Practices and within the protocols of the client.
- Point of contact between the client and the offshore team and the PESL Leadership.
Senior Analyst
Diebold Software Services Pvt. Ltd.
Hyderabad
09.2007 - 02.2011
- Support Implemented Oracle Service Contracts, Field Service, Depot Repair, Installed Base, Sales Online, Telesales, iSupport and TCA.
- Provide resolutions to the issues raised by users.
- Documentation for new implementations.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Handling key roles for all new implementations in the CRM Modules.
Oracle Consultant
Rendezvous Solutions & Services Pvt. Ltd.
Hyderabad
01.2005 - 07.2007
- Support Implemented Oracle Service Contracts, Installed Base.
- Provide resolutions to the issues raised by end client.
- Study client Business Process, requirements mapping to Oracle, gap analysis, prepare functional Documents
- Tested functional compliance of implemented Application.
- Maintained existing applications and designed and delivered new applications.
Domain Sales and Marketing Experience
Multiple Companaies
New Delhi
06.1997 - 12.2004
- Sales & marketing, Customer relationship.
- Team management.
- General management & administration.
- Used coordination and planning skills to achieve results according to schedule.
Education
MBA - Finance
Institute For Technology And Management
Warangal 06.1995 - 05.1997
Skills
Overall 2 decades of experience with over 15 years in the IT industry leading and managing ORACLE E-Biz Suite and over 15 years in Oracle EBS, Oracle Fusion/SaaS, OBIEE, FMW Delivery Management and Project Management
Managing work product delivery for both Consulting and Managed Services (Support) engagements
Pre Sales, Business Process Consulting, Account Mining & Solution Architecture
Proficient in Oracle Sales Cloud, Oracle Field Service Cloud, Oracle Fusion/Cloud SCM
Around 8 years of experience in Sales &Marketing/Strategy Planning and Management
Good Exposure to CRM custom design of various industry verticals
Certification
PRINCE2 Practitioner and ITIL 2011 Foundation V3 Certified
Additional Information
Proven expertise in Project and Delivery management.
Technical Expertise – ERP – Oracle – CRM Functional and Oracle Fusion/Cloud CX for over 15 years.
Vast knowledge of Marketing Customized Software packages, Designing and Development, Good Experience in designing the custom business process for different clients within the existing Oracle E-Biz.
M.B.A from ITM.
Timeline
Project and Delivery Manager
Zensar Technologies Ltd.
08.2016 - Current
Managing Principal Consultant
Apps Associates Pvt. Ltd.
05.2012 - 08.2016
Oracle CRM Consultant
Datacore Technologies Pvt. Ltd.
01.2012 - 05.2012
Project Lead
Polaris Enterprise Solutions Ltd.
03.2011 - 12.2011
Senior Analyst
Diebold Software Services Pvt. Ltd.
09.2007 - 02.2011
Oracle Consultant
Rendezvous Solutions & Services Pvt. Ltd.
01.2005 - 07.2007
Domain Sales and Marketing Experience
Multiple Companaies
06.1997 - 12.2004
MBA - Finance
Institute For Technology And Management
06.1995 - 05.1997