Ajit Salam
Naoremthong Laishram Leirak, Imphal West
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 9 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 4+ year history of success in Retail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
MPJ Jewellers (GB) Pvt Ltd
- Current
- Preparing Sales target and Assigning the same to the Team
- Assisting Billing and Operator job
- Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency
- Effectively communicating with the office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections
- Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed
- Maintaining an enthusiastic attitude to build positive employee attitudes and morale
- Creating cost-effective advertising programs and merchandising strategies for the dealership.
Sales Manager
Roshika Auto World
Imphal West
06.2022 - 11.2022
- Managing the entire sales department
- Understanding target and working on to achieving the same
- Conducting daily team meeting and setting target to the team members
- Getting in contact with the On-shore team and discussing plans for improving dealership sale
- Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, accessories and service departments)
- Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed
- Providing dealership management with weekly reports on the financial condition of the dealership
- Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency
- Overseeing and maintaining compensation plans for all employees
- Creating cost-effective advertising programs and merchandising strategies for the dealership
- Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.
Service Manager
Punya Honda
Imphal West
03.2021 - 09.2022
- Handling a team of over 30+ staffs which includes Operations Team, Spare Parts, PDI, Technicians, etc
- Managing these sections and ensuring works are evenly allocated and executed
- Make sure that all the works are completed on a daily basis
- Arrange to pick up the pending work, if any on priority
- Send daily and weekly revenue and servicing report to my manager
- Making roster for the team
- Coordinating with our network and assist them in revenue enhancement
- Assist them whenever they have any issue with regards to vehicle repairing, customer complaints, etc
- Identifying staff shortage, highlighting the same to my manager for recruitment
- Assist in conducting interview of the candidates
- Interaction with the customer for any issue and doing every possible way to resolve their issue
- Making the customer delighted with the service provided would be my priority
- Interaction with the area In-charge, attending training sessions with the team, understanding the process.
General Manager
Kia Motors (Punya Automart Pvt. Ltd)
Imphal West
01.2022 - 05.2022
- Managing the entire Dealership
- Understanding target and working on to achieving the same
- Conducting daily team meeting and setting target to the team members
- Getting in contact with the On-shore team and discussing plans for improving dealership sale
- Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, accessories and service departments)
- Effectively communicating with the office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections
- Paying close attention to daily operations, recommending and creating improved courses of action where necessary
- Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed
- Providing dealership management with weekly reports on the financial condition of the dealership
- Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency
- Overseeing and maintaining compensation plans for all employees
- Maintaining an enthusiastic attitude to build positive employee attitudes and morale
- Creating cost-effective advertising programs and merchandising strategies for the dealership
- Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.
Service Manager
Kia Motors (Punya Automart Pvt. Ltd)
Imphal West
09.2021 - 01.2022
- Handling Aftersales team of over 20+ staffs which includes Operations Team, Spare Parts, PDI, Technicians, etc
- Managing these sections and ensuring works are allocated and executed
- Ensuring all works are completed on a daily basis
- Arrange to pick up the pending work, if any on priority
- Ensuring targets are achieved on a daily basis
- Maintain and manage a daily record of repairs and services of vehicles undertaken and completed
- Ensuring efficient run and profitable Aftersales Department
- Reviewing Service Adviser efficiency on a regular basis to achieve the same
- Send daily and weekly revenue and servicing report to Dealer Principal
- Identifying staff shortage, highlighting the same to my senior manager for recruitment
- Conducting interview of the shortlisted candidates
- Resolving complaint when CCM finds it hard to handle
- Making the customer delighted with the service provided would be my priority
- Interaction with the area in charge, attending training sessions with the team, understanding the process to enhance productivity of the team
- Checking tools and equipment functionality and reporting the same to Dealer Principal
- Keep the workshop (garages and storage facilities) clean and maintained
- Identifying training need and ensuring staffs attend the same.
Team Leader
Ventura India Pvt. Ltd.
Pune
06.2015 - 03.2021
- Operations: Manpower Training: Identify training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operations and behavioral
- Talent Management (People Management): Implement career development & succession plan for the direct reports in order to ensure sustainable employee engagement & motivation within the team
- Knowledge Management: Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc
- In order to capture and maintain tacit knowledge
- SLA Compliance: Monitor daily dashboards/ Conducts daily huddles to prioritize for the day, weekly SLA review with his team, provides guidance and support to the team in order to ensure delivery predictability
- Quality Planning (QA): Prepare the service quality plan including the quality control, assurance and improvement at respective process level to create a comprehensive quality program for the specific processes
- Operations: Service Delivery: To keep the performance standards high daily chat/email monitoring and providing feedbacks to the team members
- Also performing additional monitoring if required as per business needs
- Coaching team members as per minimum work standards and providing them continuous support
- Responsible to drive the team members to meet team targets on a daily basis and achieve the goals set for the project (both quantitative and qualitative)
- Set SMART goals for team members based on client SLA
- Ensure timely completion of monthly one to one reviews
- Conduct audits and dipsticks from time to time to identify gaps in the process
- Identify areas for improvement within the team and come up with corrective and preventive action
- Responsible for individual performance targets and contribution to team performance targets, maintain daily, monthly performance reports, monthly one on one feedbacks, PIP, Leave and attendance management
- Operations: Floor Engagement: Keep the team motivated by performing various floor engagement activities within limited boundaries
- Thinking out of the box to keep the team members engaged with the process.
Senior Executive
AXABS & Capita India Private Limited
Pune
05.2007 - 06.2015
- Managing client request received from UK regarding Premium Collection Processes
- Handling Quality and giving floor support of the team in absence of process leader
- Managing process related activities for new joiners like scheduling & training
- Identifying training needs for team members and coach them to fill the knowledge gap
- Monitoring workflow managing work allocation
- Handling MIS queries for the entire ACC team
- Exceeding target consistently by adding extra input to complete the work on time with maximum level of accuracy
- Helping team members to reduce On-shore queries and chasers in all processes
- Handling and maintaining re-audit report for the team.
Customer Care Executive
WNS Global Services Private Ltd
Pune
04.2006 - 05.2006
- We are responsible for allocating seats to the booked passengers and catering them
- Allocation of data to TL on a daily/ Weekly/ Monthly Basis
- Sharing client updates with the team
- Quality checker and shift in-charge.
Customer Service Desk Representative
Shoppers Stop Private Limited
Pune
03.2005 - 04.2006
- Responsible for answering customer queries promptly
- Maintaining First Citizen Count, Points and Redemption of the points
- Allocation of data to TL or Floor manager on a daily/ Weekly/ Monthly Basis
- Responsible for Exchange and Alteration process.
Education
SMBA - Operations Management
ITM University
Pune, India06-2015
Bachelor of Science - Microbiology
Ahmednagar College
Ahmednagar, Maharashtra05-2004
Skills
- Microsoft Office: Excel, PowerPoint and Word
- Confident and comprehensive problem solving skill
- Hard worker as well as smart worker
- Creativity and multi tasking are some of my strength
- Flexible and adaptive to changing environment and technologies
- Self-motivated with a passion for reading and research
Certification
Yellow Belt certified (Six Sigma)
Marital Status
Married
Phone
9130013108, 8237542370
Hobbies and Interests
- Singing
- Reading
Accomplishments
Special Mentions:
· Awarded as Process Leader of the quarter 2 (2019)
· Received appreciation for effectively managing breaks and SLA
· Given process improvement ideas related to process, RTA, PKT, etc
· Best Performer in January 2008, September 2012, November 2013, January 2014
· Top Contributor in March, July, August, October 2014
· Best Performer in first Quarter in 2008 and fourth quarter in 2012
Spot Award & Compliance awareness in May 2014 and October 2013
Timeline
Sales Manager
Roshika Auto World
06.2022 - 11.2022
General Manager
Kia Motors (Punya Automart Pvt. Ltd)
01.2022 - 05.2022
Service Manager
Kia Motors (Punya Automart Pvt. Ltd)
09.2021 - 01.2022
Service Manager
Punya Honda
03.2021 - 09.2022
Team Leader
Ventura India Pvt. Ltd.
06.2015 - 03.2021
Senior Executive
AXABS & Capita India Private Limited
05.2007 - 06.2015
Customer Care Executive
WNS Global Services Private Ltd
04.2006 - 05.2006
Customer Service Desk Representative
Shoppers Stop Private Limited
03.2005 - 04.2006
Branch Manager
MPJ Jewellers (GB) Pvt Ltd
- Current
SMBA - Operations Management
ITM University
Bachelor of Science - Microbiology
Ahmednagar College
Yellow Belt certified (Six Sigma)
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