Ajit Shinde
Mumbai
Summary
Results-driven technology support manager with over two decades of experience in managing IT infrastructure and teams. Skilled in vendor negotiations, conflict resolution, and process optimization, leading to enhanced operational efficiency and cost savings. Proven track record in developing strategic plans and training programs that improve team performance and customer satisfaction. Proficient in cybersecurity and network management, ensuring top-tier technical support and compliance with industry standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager – IT Services
American School Of Bombay
02.2019 - Current
- Responsible for supporting school administrators, faculty, staff, students and parent users with the IT infrastructure of the school
- Working closely with the Director of Technology Support, I help to develop and implement the philosophy, policies and procedures of the IT Department
- Assist with network planning, design and implementation
- Work independently to support the Windows network and services of Windows configured in the Windows domain
- Maintain Active Directory, DNS, DHCP, NPS and proprietary services for all student and staff clients
- Maintain a change log and diagrammatic representation of the network and servers
- Monitor system logs and activity on all servers, and report regularly on the health of network, servers, security, backups, Internet service
- Ensure secure operation of all servers and services
- Maintain a list of user accounts and passwords for root level and admin level of all networked servers and communicate major changes to the Director of Technology Support
- Maintains a system for backup and disaster recovery and test on a simulated network environment
- Help maintain ASB’s Veracross portals and website support and provide on demand assistance at the helpdesk to students teachers parents and staff
- Perform maintenance on staff and students accounts on all designated servers
- Assist in developing student and faculty accounts for the shared data storage servers
- Helpdesk Management: Managing the Tech helpdesk calls, Physical & Online (Zoom)
- Network Infrastructure Administration: manage all switches, routers, wireless access points, End Point Protection Server and the firewall system along with cabling infrastructure & IPBX server
- Network Overview and Development: Monitoring network performance, bandwidth usage and development of network
- Assist with the development and maintenance of a school/community communication system
- Manage, facilitate and troubleshoot all email issues, email security, user policies, backup, upgrades and e-mail services in general on Microsoft Office 365
- Setup and maintain active directory sync with office 365 and Google Apps
- Maintain inventory of spare parts and other consumables for repairs and upgrades
- Maintain iPad usage procedures (consistent login, storage procedure etc)
- Maintenance & renewal of JamF MDM server, updating and deployment of apps on Ipad’s
IT Lead
ETP International Pvt Ltd
09.2011 - 01.2019
- Company Overview: ETP (Enterprise Technology Partners) is an international software solutions company which has its International HQ in Singapore, R&D centre in Mumbai, India
- Heading the entire Operations of the company's IT Infrastructure
- Administrating the LAN/WAN in housed with Domain Server, Application Servers, Database Servers, Cloud Servers, Web Servers, Patch Updates Server, switches, routers, firewalls, security solutions, anti-spam and anti-virus solutions, & Hardware's
- Planning the IT budget and monitor expenditures
- Asset and documentation management
- Managing Information Security and deploying IT Policies
- Strategic planning with Vice President - IT
- Hardware and Software Procurement on the current and future business needs
- Installation & Support for Infor M3 ERP Software
- DMZ installation for ETP completed successfully, all the web application server’s & FTP server configured on DMZ
- Installation of Zimbra mail server for internal mailing solution
- Installation of Citrix sever for application virtualization
- Installation of Windows clustering for sever applications on High Availability & Failover
- ETP (Enterprise Technology Partners) is an international software solutions company which has its International HQ in Singapore, R&D centre in Mumbai, India
Project Manager [IT Infrastructure]
Zero Octa Selective Sourcing India Pvt. Ltd.
04.2007 - 09.2011
- Company Overview: Zero Octa has been at the forefront of outsourcing innovation and implementation in Airline domain for twelve years with offices in Europe, USA, Canada, Australia and Asia
- Heading the entire IT Operations of the current company's Enterprise Infrastructure spread across Mumbai, Goa, NZ, UK, and US
- Manage the Helpdesk to provide better customer support and Lead technical team to Design/ Deploy and maintain the infrastructure
- Administrate the LAN/WAN in housed with Domain Server, Application Servers, Database Servers, Web Servers, Patch Updates Server, switches, routers, firewalls, security solutions, anti-spam and anti-virus solutions, & Hardware's
- Design and Deploy IT Process to manage the helpdesk support
- Planning the IT budget and monitor expenditures
- Asset and documentation management
- Managing Information Security and deploy IT Policies
- Strategic planning with board VP
- Managing Internal audits and IT Hiring's
- Hardware and Software Procurement on the current and future business needs
- Systems and Network Administration Database Planning and management
- Vendor Management
- Zero Octa has been at the forefront of outsourcing innovation and implementation in Airline domain for twelve years with offices in Europe, USA, Canada, Australia and Asia
Service Account Manager-Infrastructure Management Services
TEAM Computers Pvt. Ltd
Mumbai
09.2005 - 04.2007
- Company Overview: TEAM Computers is a fast growing IT Integrator, Security Solutions, Web Solutions and Outsource Resources spreading its business in India and globally
- Worked as Sr
- Server Engineer to manage the 'TEAM's entire South region clients Infrastructure, by leading the technical team and handled the escalated calls by the engineers working on the calls
- In a year I was promoted as Systems admin with additional job responsibilities of managing the Outsourced infrastructure of NIIT Technologies
- After successfully managing the site, I was promoted to Service Account Manager
- Key Responsibilities in TEAM Computers with designated Roles
- Sr
- Server Engineer (Sep 2005—Jan 2006): Managing the day to day field calls by leading the technical team and ensure all helpdesk logged is closed and report to the IT manager
- Administrating the Systems and manage the Patch Updates, Antivirus Updates, Servers Health check, network monitoring etc
- Some of the clients serviced are Kornferry International, Yahoo, Rediff, Manpower, Kuoni Travels, Etc
- System Administrator (Jan 2006 to Dec 2007): Managing the IT Infrastructure of NIIT Technologies including Projects on Networks, Systems and Security Solutions
- Working with business units on new projects and providing necessary support during the project development phase to enable business requirements as securely as possible
- Managing the current and future IT needs towards business and Vendors Designing and Deploying IT Infrastructure
- Designing and Deploying LAN & WAN
- Deploying Email Servers, Application Servers, Windows Servers and Web Servers Planning data centre and deploying Database Servers
- Antivirus, Antis Spam and Spy ware security solutions
- Conducting internal and external Security Audits on Vulnerability Assessments
- Service Account Manager- (Dec 2006 — April 2007): Manage and administrate the Infrastructure by leading a Technical team (34 Members)
- Manage and administrate remote located office Infrastructure (Pune)
- Plan and supervise audits for IT infrastructure and information security
- Formulate different policies related to Technology as per the needs of different organization
- Managed clients in Pune such as JCB excavators, Pepsi Foods, Rotary Intl., Bhodhi Global, Etc
- Managed clients in Mumbai such as NIIT, Marubeni corporation, Kuoni Travels, IMRB
- TEAM Computers is a fast growing IT Integrator, Security Solutions, Web Solutions and Outsource Resources spreading its business in India and globally
Sr. Systems Engineer
Master Computer Services Pvt. Ltd.
Mumbai
07.2000 - 09.2005
- Provide day to day tech Support on Desktops, Servers, Printers in terms of Hardware's and Software's
- Train the users on basic technical support 'how to use the system and keep them fit'
- Manage a set of clients in terms of the problem faced by users, providing them with the best solutions for their business needs
- Managing the escalated & priority calls
- Worked on different OS platforms such as Windows, Linux, Novell, Mac
- Managed different types of Sever hardware such as IBM, HP, and Dell
- Clients handled LKP Forex Ltd., WW Shipping, Swift Freight, Good Relations
Education
Bachelor Of Electronics -
Advanced Institute of Engineering & Management
03.2008
DIPLOMA - COMPUTER ENGINEERING
REI
Mumbai03.2000
H.S.C - Science
Mumbai Board
Mumbai03.1997
Skills
Technical Skills:
- Network Administration
- Active Directory management
- Windows server configuration
- O365 / Google Workspace Administration
- Helpdesk management
- Vendor management
- Technical documentation
- Team leadership
- Budget planning
- Communication skills
- Customer service
- Negotiation
- Inventory management
- Disaster recovery
- IT policy development
- Information security
- Networking strategies
- Problem-solving
Certification
- Google Cybersecurity Certificate V2, https://coursera.org/verify/professional-cert/CVF7DEGM8ZHM
- Microsoft Certified Professional, 07/2008
- Sonicwall Firewall Administrator training, 07/2007
- Cisco Certified Network Associates, 05/2003
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/08/78
- Nationality: Indian
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager – IT Services
American School Of Bombay
02.2019 - Current
IT Lead
ETP International Pvt Ltd
09.2011 - 01.2019
Project Manager [IT Infrastructure]
Zero Octa Selective Sourcing India Pvt. Ltd.
04.2007 - 09.2011
Service Account Manager-Infrastructure Management Services
TEAM Computers Pvt. Ltd
09.2005 - 04.2007
Sr. Systems Engineer
Master Computer Services Pvt. Ltd.
07.2000 - 09.2005
Bachelor Of Electronics -
Advanced Institute of Engineering & Management
DIPLOMA - COMPUTER ENGINEERING
REI
H.S.C - Science
Mumbai Board
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