Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ajit Singh

Ajit Singh

Ghaziabad

Overview

10
10
years of professional experience

Work History

Assistant Manager of Operations

Tech Mahindra
Noida
08.2018 - 07.2021
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Directed workflow by assigning tasks to team members based on their skillset and availability.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Communicated clear action plans to optimize results and successfully execute operational activities.
  • Scheduled maintenance activities for production equipment in order to minimize downtime.
  • Participated in meetings with senior executives regarding project updates or strategic planning initiatives.

Team Leader

Concentrix Daksh
Gurugram
10.2016 - 03.2018
  • Maintained a positive work environment that promoted collaboration between team members.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Implemented strategies to take advantage of new opportunities.
  • Implemented strategic plans to enhance team performance and productivity.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Team Leader

Serendipity Infolab Pvt Ltd
New Delhi
11.2015 - 09.2016
  • Maintained a positive work environment that promoted collaboration between team members.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Implemented strategies to take advantage of new opportunities.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Identified needs of customers promptly and efficiently.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

SME

Positive Quadrant BPO Pvt Ltd
Noida
01.2012 - 05.2015
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Mentored junior staff members on best practices related to product design and implementation strategies.

Education

Graduation - Commerce

University Of Delhi
New Delhi
03-2006

Skills

  • Training and mentoring
  • Team building
  • Performance analysis
  • Employee supervision
  • Operational planning
  • Process improvement
  • Operations management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Assistant Manager of Operations

Tech Mahindra
08.2018 - 07.2021

Team Leader

Concentrix Daksh
10.2016 - 03.2018

Team Leader

Serendipity Infolab Pvt Ltd
11.2015 - 09.2016

SME

Positive Quadrant BPO Pvt Ltd
01.2012 - 05.2015

Graduation - Commerce

University Of Delhi

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Ajit Singh