Ajit Singh
Ghaziabad
Overview
10
10
years of professional experience
Work History
Assistant Manager of Operations
Tech Mahindra
Noida
08.2018 - 07.2021
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Scheduled maintenance activities for production equipment in order to minimize downtime.
- Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
Team Leader
Concentrix Daksh
Gurugram
10.2016 - 03.2018
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Implemented strategies to take advantage of new opportunities.
- Implemented strategic plans to enhance team performance and productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Team Leader
Serendipity Infolab Pvt Ltd
New Delhi
11.2015 - 09.2016
- Maintained a positive work environment that promoted collaboration between team members.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Oversaw training and development programs to enhance team skills and knowledge.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
SME
Positive Quadrant BPO Pvt Ltd
Noida
01.2012 - 05.2015
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Mentored junior staff members on best practices related to product design and implementation strategies.
Education
Graduation - Commerce
University Of Delhi
New Delhi03-2006
Skills
- Training and mentoring
- Team building
- Performance analysis
- Employee supervision
- Operational planning
- Process improvement
- Operations management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager of Operations
Tech Mahindra
08.2018 - 07.2021
Team Leader
Concentrix Daksh
10.2016 - 03.2018
Team Leader
Serendipity Infolab Pvt Ltd
11.2015 - 09.2016
SME
Positive Quadrant BPO Pvt Ltd
01.2012 - 05.2015
Graduation - Commerce
University Of Delhi