Summary
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Declaration
Timeline
Generic

AJITA SRIVASTAVA

Lucknow

Summary

Resourceful professional with IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to keeping abreast of new technologies and proven at uncovering new, timesaving solutions to common service issues.

Work History

Systems Engineer

Tata Consultancy Services
  • Worked in L1 and L2 support in ITIS under the project SAS
  • Handled a team of 20 members at L1 support and also worked as Critical Incident Manager in ITSM team.
  • Worked with Process Management Team.Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Provided exemplary helpdesk service and support to assist customers.
  • Communicated with clients to understand system requirements.

Education

Btech -

SRM University
Chennai
06-2013

10th -

Delhi Public School, C.B.S.E
01.2008

Delhi Public school
01.2006

12th -

C.B.S.E

Skills

  • Technical Qualifications :-
  • Worked on a project named “ILP Management System” using C,PL/SQL languages on unix operating System
  • Worked on a project named “Swift and Safe Logistics” using C,PL/SQL languages on unix operating System
  • ITIL certified
  • Computer skills- Familiar with C-programming, C, mat lab, PL/SQL in Unix operating System Well equipped with MS Excel
  • Skilled to work on ServiceNow tool
  • System Troubleshooting
  • User Support
  • Helpdesk operations
  • IT Infrastructure
  • Client service and support
  • Hardware and software installation
  • Technical Documentation and Reporting
  • Communication and Team Collaboration
  • Technical Support and Assistance
  • Problem-solving abilities
  • Technical Guidance
  • Excellent Communication
  • Team building
  • Problem-Solving
  • Team Training
  • Interpersonal Communication

Affiliations

Scholarship for outstanding performance in college for 3 consecutive years. Member of ‘Quanta’, Department magazine at SRM University. Member of MENSA (a high IQ society). Co-curricular activities:- Active Member of research Colloquium held by (Department of Physics and Nanotechnology). Extra-curricular activities

Accomplishments

  • Won 1st prize in Indian classical dance Festival held at Delhi
  • Staged number of plays at local and national level
  • Conferences attended/workshops/Seminar:
  • A Student Organizer (Inauguration, Valediction and Media Committee) and a Compère in International Conference on Nanoscience and Nanotechnology, 2010 conducted by the SRM University, Kattankulathur
  • Conference on nanotechnology held at Vani Mahal,chennai
  • Participated in Robotics Workshop held at SRM University on Designing of a Hovercraft
  • Participated in paper presentation in Aarush (technical fest at SRM University)
  • Participated in a workshop Held by IFO (Forensic standards and Research Private Limited)

Languages

Hindi
First Language
English
Advanced (C1)
C1

Declaration

I hereby certify that the information given in my Curriculum Vitae is correct and complete to the best of my knowledge.

Ajita Srivastava 

Timeline

Systems Engineer

Tata Consultancy Services

Btech -

SRM University

10th -

Delhi Public School, C.B.S.E

Delhi Public school

12th -

C.B.S.E

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AJITA SRIVASTAVA