Ajit Durgadas Pande

• Installed, configured and commissioned new customer equipment according to specifications.
• Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
• Resolved customer service requests within the given time frame.
• Provided technical support for customers on site or remotely via phone or email.
• Performed preventive maintenance of customer systems as per schedule.
• Provided technical assistance to dealers and customers with inquiries on product features, functions, and services.

• Coordinated repairs and maintenance actions for HEMM equipment like Excavators,Grader,Wheel loader,Bakoe loader,Dozer,Skid loader
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Scheduled service calls according to customer location and urgency of need.
• Meet set annual target of Service and part of team
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• Conducted follow-up calls after sales transactions or installations to ensure satisfactory results.

• The service engineer's responsibilities include repairing faults, servicing equipment, and creating preventative maintenance strategies. You should provide friendly, efficient service at all times to customers.
• Installed, configured and commissioned new customer equipment according to specifications.
• Prepared detailed reports of system performance after installation or upgrades.

Identifying and resolving production line problems in a timely manner. Performing recordkeeping tasks, including inventory management and order tracking and completing daily production target