Ajith Adyanthaya
Mangalore
Summary
Dedicated and results-oriented Office 365 Administrator and Microsoft Teams Administrator with a proven track record in efficiently managing and optimizing Microsoft 365 services. Proficient in utilizing the Microsoft 365 Admin Center, Azure Active Directory and with expertise in configuring, managing, and optimizing Teams environments for efficient collaboration.
Overview
9
9
years of professional experience
Work History
Enterprise Analyst
Unisys
08.2018 - Current
- Configuring and managing Exchange Online, SharePoint Online, OneDrive for Business, and other Office 365 services
- Office 365 Specialist - Analyzing Technical errors which occurs for End user by providing appropriate solutions in Exchange Online Office 365 Environment
- Provided technical support for end-users, resolving issues related to Microsoft Teams, Office 365, and other collaboration tools.
- Configured and optimized Microsoft Teams for effective team collaboration, meetings, and communication.
- Orchestrated Live Events in Microsoft Teams, understanding and fulfilling organizational requirements, including managing different roles in Live events.
- Created and managed both public and private Teams, ensuring seamless collaboration environments for users.
- MDM Specialist- Configure Mobiles with the company Policies from Azure portal with all the security checks
- Strong experience in Enterprise vault and other archiving technologies for Exchange
- Responsible for working with the Messaging Lead, Unisys Technical Services Lead and/or Service delivery manager
- Providing the complete Office 365 support including Exchange Online
- Working on OneDrive business, Skype, MS Teams and Office products issues
- Tools and experience: MS support case creation, Teams Admin Center,Meetings and Calling Configuration,MS Sara Tool Configuration, Anti Malware, Mailbox Delegate Permission, MFA configures, Shared mailbox - Service Account creation/migration, Mail traces, NDR checks, Permission checks, Office License Checks, Azure AD connects, Windows 10 Registry fixes for office apps, Exchange PowerShell Mailbox, Distribution, Contact Creations, Supporting Intune for Android and iOS devices.
L1 Server & Network Monitoring Engineer
Hewlett Packard Enterprises
07.2016 - 06.2018
- HPE Datacenter Care Service is HPE's most comprehensive support solution tailored to meet specific data center support requirements
- It offers a wide choice of proactive and reactive service levels to cover requirements ranging from the most basic to the most business-critical environments
- Roles and Responsibilities: Monitoring, service delivery support & L1 Troubleshooting to various Servers, Network Devices, Storage solutions for all tenants as per the SLA
- Preparation and validation of various reports for all tenants and make delivery to all customers IT leads within time period
- Coordination, multivendor supports and multiple datacenters ITIL process
- Remote monitoring solutions for APJ customers - TELEKOM, NTT DOCOMO, BPCL, CCIL
- Network Level trouble shooting coordination support to vendor team and location team
- Providing Change management operation supports
- Working with 20 + L1 engineers and 30+ L2 engineers and 10 + managers with rotational shift basis
- Worked with Various of Monitoring Solutions for Servers and Networks - BSM, NNMI, SITESCOPE
- End to End alert Monitoring and management for Networking, Servers, Storage
- Handling escalations and P1 situations as Per ITIL(IT Infrastructure Library) procedure
- Expertise on understanding client IT infrastructure and needs
- Well versed in communicating with Resident engineers in regional languages
- Generating reports such as disk space, Avamar Backup, Linux system status etc
- Certified in Windows
- Expertise on handling calls from Worldwide customers (Coke, strides, Vodafone Germany, Daelim, Saudi post, Huber, GSTN, BPCL, Glenmark, Tesco, M1LTA, Telekom, canon USA, MAHB, capital 1, paragon and NTT - Docomo).
TECHNICAL SUPPORT ENGINEER-L1.5
Mphasis
03.2015 - 06.2016
- Handle the tasks of providing technical support on Windows products and system related issue to customers via phone
- Perform responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of team leads and management
- Responsible for achieving and maintaining call statistics like number of calls answered, number of cases closed, or issues resolved
- Provide technical consultation on current and proposed systems to the clients
- Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems
- Consistently exceeded expectations for customer satisfaction and call volume.
Education
MASTER OF BUSINESS ADMINISTRATION -
Dr. A.P.J Abdul Kalam University
01.2018
Bachelor of Computer Applications -
William Carey University
01.2014
Intermediate -
Sri Vyshnavi Chethana PU science collage
01.2011
Matriculation -
Sri Sathya Sai Loka Seva High School
01.2009
Skills
- Office 365 -Exchange Online, Microsoft 365 Admin Center, Azure Active Directory (Azure AD), Microsoft Teams Administration, Meetings and Calling Configuration, Troubleshooting Teams Issues,Monitoring and Reporting, MDM, Exchange PowerShell basics, Technical Support L2, Active Directory, SharePoint Online, Register Tool, OneDrive for Business,ServiceNow
Languages
English(S/W)
Hindi(S/W)
Kannada(S/W)
Tulu(S)
Personal Information
Title: Enterprise Analyst
Hobbies and Interests
- Cricket
- Football
- Bike riding
Timeline
Enterprise Analyst
Unisys
08.2018 - Current
L1 Server & Network Monitoring Engineer
Hewlett Packard Enterprises
07.2016 - 06.2018
TECHNICAL SUPPORT ENGINEER-L1.5
Mphasis
03.2015 - 06.2016
MASTER OF BUSINESS ADMINISTRATION -
Dr. A.P.J Abdul Kalam University
Bachelor of Computer Applications -
William Carey University
Intermediate -
Sri Vyshnavi Chethana PU science collage
Matriculation -
Sri Sathya Sai Loka Seva High School
Similar Profiles
Debra StognerDebra Stogner
Sr. HR Business Partner at UnisysSr. HR Business Partner at Unisys
Morris BanksMorris Banks
Field Engineer at UnisysField Engineer at Unisys
Naresh Kumar KothapallyNaresh Kumar Kothapally
Service Manager at UnisysService Manager at Unisys
Rinchuila ShatsangRinchuila Shatsang
Customer Success Associate at UnisysCustomer Success Associate at Unisys
GLEN GILSON D'SOUZAGLEN GILSON D'SOUZA
Safety Officer at Kairali ErectorsSafety Officer at Kairali Erectors