Singing
AJITH K B
Sales Representative
Kottayam
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Sales Representative
Loreto Pharmaceuticals Private Limited
Kottayam
11.2022 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed strong rapport with customers and created positive impression of business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Generated new leads through networking and attending industry events.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed over 12-15 customer calls per day, increased sales by 10%
- Listened to customer needs and desires to identify and recommend optimal products
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity
- Boosted internal collaboration within a sales team by sharing best practices and offering mentorship when needed
- Used customer insights to develop innovative sales strategies to increase sales
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Forged strong partnerships with industry influencers to elevate brand reputation within a market
- Expanded customer base through cold calling, networking, and relationship building
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication
- Monitored customers for signs of security concerns and escalated issues to management
- Increased sales revenue by identifying and targeting high-potential accounts
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles
- Attended trade shows to represent company products, generate leads, and network with potential clients
- Built customer loyalty and retention by delivering excellent shopping experiences
- Developed strong rapport with customers and created positive impression of business
- Used in-store system to locate inventory and place special orders for customers
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Negotiated contracts with clients and developed relationships with key personnel
- Prioritized helping customers over completing other routine tasks in store
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Developed strong communication and organizational skills through working on group projects
- Excellent communication skills, both verbal and written
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Organized and detail-oriented with a strong work ethic
Retail Customer Sales Associate
Reliance Retail Limited
Kottayam
09.2021 - 10.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Solved problems with products and services by providing customers with technical support.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed over 50 customer calls per day, increased sales by 10%.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Apprentice Fitter
The Travancore Cements Limited
Kottayam
11.2019 - 11.2020
- Identified types of pipe fittings by symbols.
- Prepared budgets and estimated costs for potential work on piping systems.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Eliminated risks by correctly identifying potential safety hazards.
- Reduced material waste by carefully following cutting patterns and templates during fabrication processes.
- Cut and drilled holes in walls to permit passage of pipes.
- Gained valuable experience by working on a wide variety of commercial and industrial projects, including new construction and retrofit installations.
- Measured, threaded, and cut materials to correct angles.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Coordinated movement of materials and equipment to job sites.
- Fabricated and installed various types of supports for piping systems and implemented proper hanger spacing.
- Supervised 5 apprentices and offered specific recommendations to improve work quality
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Fabricated piping pieces and components in line with design specifications for each system.
- Expanded knowledge of various fittings through ongoing training sessions, further increasing versatility on the job site.
Industrial Trainee
Kelin India Private Limited
CHENNAI
10.2018 - 10.2019
- Wrote reports and papers for various levels of technical users.
- Reduced energy consumption at the facility by conducting audits of current usage patterns and recommending energy-efficient solutions where applicable.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
- Prevented costly equipment breakdowns by performing regular preventive maintenance checks according to established schedules.
- Minimized communication issues between managers and workers by effectively maintaining records.
- Maintained organized work area by cleaning and removing hazards.
- Assisted with emergency response by communicating important information and delivering safety equipment.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Reviewed production schedules and streamlined processes.
- Assembled products according to changing daily work orders and specific customer needs
- Made sure that products were produced on time and are of good quality
- Met production targets and tight deadlines by collaborating closely with team members
- Completed projects on time and within budget by effectively coordinating resources, schedules, and communication among team members
- Reviewed and updated standard operating procedures per specifications
- Adjusted machines to increase productivity for runs
- Prepared reports and technical documentation of day-to-day production processes
- Assisted with implementation of new safety instructions and equipment protocols
- Increased efficiency in manufacturing processes by identifying bottlenecks and implementing corrective measures
- Performed general equipment maintenance and repair to minimize downtime
- Oversaw logistics and inventory management for storeroom
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems
- Wrote reports and papers for various levels of technical users
- Collaborated with other departments to optimize production workflows
- Organized and prepared workstations and materials needed for operations to maximize productivity
- Trained new production staff members on safe and efficient production procedures and proper machine operations
- Developed strong relationships with suppliers by negotiating favorable contracts and managing ongoing communication regarding materials delivery timelines
- Assisted engineers in developing prototypes for new products or process improvements, providing valuable insights from a manufacturing perspective
- Streamlined inventory tracking systems by implementing barcode scanning technology for more accurate record keeping and reduced manual errors
- Reviewed production schedules and streamlined processes
- Examined incoming materials and compared to documentation for accuracy and quality
- Collaborated with cross-functional teams to optimize production processes, resulting in decreased waste and increased profitability
- Maintained accurate records of equipment maintenance to ensure optimal functioning and prevent costly downtime
- Served as a liaison between the production floor and management, effectively communicating updates on project progress, challenges, and potential solutions
- Repaired, cleaned and maintained equipment
- Prevented costly equipment breakdowns by performing regular preventive maintenance checks according to established schedules
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees
- Contributed to the design of new production layouts that resulted in improved workflow efficiencies and space utilization
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products
- Monitored and tracked team performance to identify and target deficiencies
- Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs
- Supported the implementation of new equipment installations, including machinery setup, calibration, and operator training
- Participated in continuous improvement initiatives that led to enhanced operational performance and cost reductions
- Implemented lean manufacturing principles that led to reduced lead times, inventory levels, and overall operating costs
- Maintained organized work area by cleaning and removing hazards
- Assisted with emergency response by communicating important information and delivering safety equipment
- Updated internal data systems to aid senior managers in effective decision-making
- Minimized communication issues between managers and workers by effectively maintaining records
- Assisted in the development of safety protocols to reduce workplace injuries and maintain a safe working environment for all employees
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes
- Reduced energy consumption at the facility by conducting audits of current usage patterns and recommending energy-efficient solutions where applicable
Education
Technical - Fitter
Industrial Training Institute
Kottayam, India 08.2016 - 07.2018
Higher Secondary Education - Physical Sciences
Technical Higher Secondary School
Kottayam, India 06.2013 - 03.2015
Skills
Time management abilities
undefinedCertification
NNATIONAL APPRENTICESHIP CERTIFICATE
Interests
Travelling
Musics
Movies
Playing Games
Playing Cricket
Cricket is my favorite hobby and a famous sport too. It makes me feel healthy, fit and a stronger person. It makes me feel confident and proud of what I am. I started playing cricket when I was a kid of 7 years old.
My cricket passion started when I was a small kid and I started playing this game with my elder brother in the back side of my home.
At that time also I was a good player in comparison to the children of my age. May be because I love to play cricket and I play it too seriously focusing on each and every ball. And former Indian skipper MS Dhoni is my idol and inspiration.
Timeline
Sales Representative
Loreto Pharmaceuticals Private Limited
11.2022 - Current
Retail Customer Sales Associate
Reliance Retail Limited
09.2021 - 10.2022
Apprentice Fitter
The Travancore Cements Limited
11.2019 - 11.2020
NNATIONAL APPRENTICESHIP CERTIFICATE
11-2019
Industrial Trainee
Kelin India Private Limited
10.2018 - 10.2019
Technical - Fitter
Industrial Training Institute
08.2016 - 07.2018
Higher Secondary Education - Physical Sciences
Technical Higher Secondary School
06.2013 - 03.2015
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