Ajith KR
Bank Employee
Kottayam
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Associate
State Bank Of India
Kottayam-Ettumoanoor
03.2016 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed data entry tasks with accuracy and efficiency.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
Associate
Hubbell Burndy
Kochi
03.2015 - 03.2016
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with facility scheduling and customer service.
- Reviewed qualifying information from contractors to determine status of application criteria.
- Verified claims for payment adhered to proper claims handling procedures.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
Associate
EXL Services
Kochi
05.2013 - 08.2014
Education
Masters In Commerce - Finance
CMS College Kottayam
Kottayam 04.2009 - 03.2011
Bachelor Of Commerce - Computer Applications
St: Mary's College Manarcadu
Kottayam 04.2006 - 04.2009
Skills
Business communications
Records and database administration
Event Coordination
Marketing and advertising
Digital marketing
Mail handling
Office administration
Sales expertise
Complaint resolution
Creative problem solving
Account management
CRM
Quote
In three words I can sum up everything I’ve learned about life: It goes on.”
Robert Frost
Timeline
Associate
State Bank Of India
03.2016 - Current
Associate
Hubbell Burndy
03.2015 - 03.2016
Associate
EXL Services
05.2013 - 08.2014
Masters In Commerce - Finance
CMS College Kottayam
04.2009 - 03.2011
Bachelor Of Commerce - Computer Applications
St: Mary's College Manarcadu
04.2006 - 04.2009